The Violet VixenReviews of thevioletvixen.com

Can’t see lettering.

On May 1st I purchased a pagoda parasol from the rapid shipping section which stated it was in stock and had 2-3 day shipping.On the 11th I contacted them because I had not received it. I was told it had not yet gone out but I would receive a tracking number soon. I did receive a tracking number but the item remained in pre-shipment until the 18th when I contacted them again. I finally received the item on the 21st, almost three weeks after I had placed the order. It is of very poor quality, looks like a regular umbrella more than a pagoda and, worst of all, every time the umbrella is closed all the the nubs which hold the fabric to the ends of the spokes come off the spines so it fails to extend when reopened. Disappointing experience all around.

Customer service was bad. When it came to aquiring information in regards to the status of my order or getting a timeline of when It would be delivered my questions were ignored and left unanswered for over a month. The product I got was too big and when I had sent a message inquring if they had a smaller size I once again received no answer. I understand with the covid pandemic staffing is short. However im also leaving my questions in the comments section on the sites facebook posts that were just published and my questions still went unanswered. I did not like how they repeatedly dodged answering my questions and only responded to one of them After my product shipped and I received notice from the parcel carrier before Violet Vixen. Very disappointed and still no word on the smaller size I need and no way to figure out a refund or swap.

My order was not only delayed but wrong. It's been close to a month and the issue is yet to be resolved.

I placed my order on April 17 2020, three weeks later and it had yet to even ship. I emailed customer service about it and it turns out that the product was never even available, but they sold it to me and took my money anyway. So now they keep offering me a “full refund in store credit plus extra for the trouble this has caused you” and when I replied that I do not want store credit I want the full refund to go back to the card that I paid with they all of a sudden stop replying to my emails even though they were so prompt earlier, this site is a joke and I will get my money back.

Fraud/Scam.

Placed my order on April 19th and still haven’t received anything about shipping. I’ve tried to reach out multiple times to customer service and haven’t heard anything back. Terrible customer service. Hopefully I receive my order at some point because my card was charged. Never ordering from here again. I wouldn’t be as mad if they made some attempt to answer my emails.

5 weeks, no communication. I ordered a product that they ran out of after I placed my order and received confirmation of my purchase. They never sent any information letting me know, I found out through the comments section of a Facebook post they made promoting the item in question. I noticed the comments were all other customers with similar issues, it wasn’t long before the post was taken down without addressing any of the customers. I reached out via Facebook messenger and they were just as useless. Needless to say I was not happy with how my first(and last) purchase from this company went after admiring the company and looking forward to the day when I would finally be able to support them. Two big 👎🏼