The Violet VixenReviews of thevioletvixen.com

DO NOT trust them! They charge double the amount for shipping...They won't listen to you and they will get back to you with SUPER RUDE UNPROFESSIONAL e-mails. Not worth your time or $$

I placed a rather expensive order on April 9/2020. A month later I emailed just looking for a status update as I'd received nothing. Got a response about delays due to covid, which I fully understand. Another month passes, things are opening up again, I'm receiving other orders from other places in the US and overseas, I email again asking for another status update on my order. No response. They are doing their giveaway contests on Facebook again so I message on there. No response. I have now sent another email asking yet again for a status update on my order. I see people on here getting orders they just made within days. I see people receiving orders months later that were placed BEFORE covid was an issue. Is this company legit? I paid over $300CAD on this as a gift to myself and have been regretting it ever since. I just want to know what is going on! *EDIT* They responded, with almost the exact same email from a month and a half ago. "It's all coronaviruses fault, the US is shut down, we're under a stay at home order." I do know how to check these things. Texas and California have been letting people go back to work for a month now and the order was lifted from Texas 2 weeks ago. And now I see people getting things they ordered since I ordered mine and getting them within days. Feels like I've been scammed out of $300+

By FAR the worst customer service I have EVER received! I ordered 3 items: 1 set of glasses and 2 candle holders, WAY back in FEBRUARY for a birthday in March (which was pretty safely after the estimated delivery date). Finally sent an email in April asking where the heck my items were. Received a reply saying it was due to covid 19 and that the candle holders were on back order (however they were and are still offering this item... and at a lower price than I paid...?) but they'd send the glasses right away! Wrote two more, unanswered emails to their service department before FINALLY receiving the glasses ONLY, a few days ago END of MAY... 3 ½ MONTHS later??? Who knows when/if I'll ever recieve the rest, or how many emails that will entail. Have not been offered anything to make up for this, not store credit, not a refund, nothing. Absolutely pathetic, can't believe anyone thinks this is an acceptable way to run a business 🙄

Absolutely awful. The description says and shows SLIGHT fraying on the brim. The hat I got had the fabric coming totally OFF of the brim. When I contacted customer service, they told me I got what I paid for and only offered store credit. The box the hat came in also had no packaging in it to keep the product safe and didn't come with a return slip. Really disappointed and overpriced. Quality was absolute garbage.

I first ordered a hat and received and email saying they were out of stock. Never an issue, that I understand. I asked them to just refund me, but they ignored the email. Two weeks later I emailed back and they said they gave me store credit for $75 (my original purchase was $56.) I thought that was very nice of them. However, you can't use store credit and a discount code on their website due to how it was set up. So the 35%off your purchase code I used on the hat I couldn't use on my new purchase. So I didn't really get any extra credit. I emailed them this and they credited me $100 instead. So I made a purchase....but still had to pay for shipping. The credit would not be applied to the shipping cost. This was all over close to two months. I just received the item I purchased. I would give the item 5 stars, but the service 1. If you hand have an item someone ordered, you should just give them their money back and not make them send multiple emails you don't respond to.

I ordered an expensive robe and a cheap necklace. My order took over 6 weeks and I only got the necklace.

Even in the context of Corona this process has been very slow and communication has been poor. Limited focus on customer service

Customer service was impossible to get ahold of. I tried multiple times to get ahold of them after my order was delayed almost a month and they didn’t let me know. They ignored my multiple request to cancel my order. They also charge when you order instead of when shipping. Was unsure for awhile if I would ever get product or my money back. Still haven’t gotten product and shipping has been delayed. We’ll see.