The Violet VixenReviews of thevioletvixen.com

GGGGGRRRRRRR........ It took 3 months to get my item!!! When I tried to contact their customer service online, through email, on Facebook, and on Instagram, it was non-existent. So damn frustrating!!! At least I finally got my product even though it was severely late. I'm sure I wouldn't have gotten a refund due to their lack of customer service. I also ended up finding the product somewhere else and FAR cheaper. Violet Vixen is expensive and completely overrated. Which is a shame because they have cool stuff. I will NEVER purchase from this company again.

This was ordered for my birthday back in April. I waited months and it finally came and the quality is awful. Won't be able to wear it. the leather straps are sewn on crossed Have to send it back ...and pray they give me my money back

Honestly the worst shipping ever. I have placed 3 orders with them, two of which were in their "fast shipping/ 2-3 day shipping" category on their website. It's been over 2 weeks and I have yet to even receive a shipping notification. I've emailed them more than once, and they just reply and apologize for the delay. Would NOT recommend.

still waiting on my order i made back on march 19th. at this point they all but ignore my Emails, and face book messages DONT SHOP HERE any one giving them a 5 star review is a paid bot dont be sucker like me and let these people scam you

I’m still waiting for my previous order #VV28059. I purchased this last Order #VV28477 on Saturday 6/13 and received it on Friday 6/19, (yesterday). What happened to my previous order?? I’ve emailed several times Inquiring but I've just given up and emailed asking to cancel the order and to please just refund me to my original payment.

I recieved one of the two orders I placed with them in a pretty timely manner, but they put down the wrong address. Luckily my Postmaster was able to figure out what went wrong. And I've been waiting over a month to recieve another expensive order from The Violet Vixen, and never in my life have I dealt with a company such as them. It's nearly impossible to get them to respond to emails, and messages via Messenger, but when they do respond it's after my sending email after email, and then they promise to get back to me and I wait some more. Now as of today they're shipping the order I mentioned above, but it's incomplete! When asked why it's incomplete they give their standard response when they do actually respond, that, "Brad is looking into it." The one and only time that I recieved a call back from them it was this guy named Brad, and he assured me that everything was fine, I wasn't being scammed, that some of my items were from overseas and that there are delays with customs. He asked for me to be patient and hang in there for another 2 weeks which I said I would gladly do now that I understood the situation, but I asked that he please give me an update if it wasn't shipped after the two weeks. He gave me his email and when I try and email him directly as he told me to do with my concerns, I get a response from someone named Magenta that "Brad is looking into it." I'm becoming long winded here so I'm going to end with this. HORRIBLE customer service! Don't order any of their items that they say take up to 12 business days to ship because those are the items they order from overseas, and you won't see your order for Goddess knows how long! I will never order from them again. Somewhat of a wait is understandable considering we're in the middle of a pandemic, but the least they could do is keep their customers appraised of the situations going on with their orders.

They took over a month to even ship my $50 item. I had to complain and then when I asked for a refund they surprisingly shipped my item within 3 days. I know it was all due to the coronavirus but it didn’t make sense to me that an issue for my money back got them to send out my item real quick. I will never use this website again.

Order was wrong color