The Violet VixenReviews of thevioletvixen.com

Product took over a full month to ship and customer service stopped communicating with me. I had to open a claim with PayPal and the BBB and hassle them on Facebook before it shipped.

Only thing stopping me from giving 1 star is that the product actually showed up at all. Delivery and shipping: Terrible, ordered end of April for my wifes birthday, shows up June 28th. And it showed up with the brim bent inside of a poorly packaged box. Communication: zero, I tried to email in an inquiry, and got the simple response, "item is on order, should get an update shortly." and then after having to shamefully explain to my wife that I ordered the hate she was dying for, and it hasn't arrived, she called and after being on hold for 10-15 minutes was told it is on backorder and due to it coming from the U.K. it would be a few more weeks." Seems like someone should have been ahead of the curve and emailed that shortly after the order. Product: looked cool, but again, poorly packaged so it showed up with a bent/curved brim. Currently trying to press it flat, but after the ridiculous shipping times, we would rather deal with a less then perfect hat than wait several more months to have one show up just as damaged or worse.

It took longer than they said it would to ship and every time I emailed about it it took them a week to email back and when I finally got the corset the first time I try it on the zipper broke

terrible shipping

Well the message system needs work. I ordered a pair of steampunk boots, and they are coming completely off the platform in the toe. The box was crushed and dusty. I'm a little disappointed.

Honestly, Violet Vixen is struggling. She says it is "due to covid." They are stationed in Texas. It took almost four months to finally receive it in Florida. They struggle with replying. Be warned they only have a 24 hour refund policy. So unless you change your mind the day after you order it, you will never see your money again. The corset we ordered was claimed to be "in production" but their warehouse wasn't stocked to fully finish production. The response was unclear and repetitive. When I asked about a refund, they offered a different corset. If they struggled to send me the first one, I didn't want another one. I wanted the one I spent $90 on that my sister really wanted. After bringing it to PayPal's attention, they finally shipped the corset, priority mail. They got a two star because we finally recieved the product. It would have been a one Star if no product was recieved. The product was the correct one, and it was pretty. The stitching was nice. The laces were a little dirty, but we can clean it. It did have an odd shape in the sides of the breasts. Possibly from rushed production. It was the right measurement. We will have to find someone who can fix it later. Overall, frustrating experience. It would have been great if they communicated better. I would have never bought it if the website would have said "out of stock" or something like it. A big disclaimer stating that shipping times may extend beyond normal wait time due to covid would have been helpful too. Just be prepared to wait for a while if she hasn't figured out her issues.

took 2 months to get bag and communication was spotty at best. Sorry but wont be ordering again.

I ordered a couple pairs of shorts in summer of 2020. It took nearly FOUR months to receive the items. They blamed it on COVID. I know order fulfillment & shipping was delayed but I receiving orders from other companies with zero issues. They assured me the order would come. When it finally did, one of the items was incorrect. They offered to replace the item with something else. I was not thrilled of waiting another 4 months so I requested a refund and I would send the item back. They told me to keep the item anyway because of all the trouble and said (after going back and forth with them for around SIX freaking months) that I would receive a refund in 7-10 business days. That was a month ago (and, now, almost 8 months since when I ordered). They have not issued the refund and now they will not respond to any of my messages. DO NOT ORDER FROM THIS COMPANY! They are overpriced and have the absolute worst customer service. They make you think they are professionals when all they ae doing is allowing more time to pass so you can't dispute the charge with your bank. Save yourself the hassle and shop from the companies they purchase from.