The Violet VixenReviews of thevioletvixen.com

You took months, MONTHS after the date you told me I would get my items and when I tried to reach out and cancel them THREE TIMES I was ignored. Worst experience ever. I will not be shopping with you ever again.

So far I am very displeased. I place 2 orders 2 or 3 days apart. Both items are in stock according to their website but the second item has been "shipped" but in actuality it is still waiting to go to the post office. They just created a label. The first item is still sitting as order placed. I tried to contact them but as of yet haven't heard anything. The chat feature said will reply withing a couple of hours, I sent the message at 9 am it is now almost 9 pm and the top of the chat bar said they are now unavailable until 11 am the next day. I am hoping to be able to change this from one star but that all depends on them.

I’ve been struggling with the business since April about getting my product I paid for. The fact that it’s “impossible” to give refunds for products that are on back order is ridiculous.

Slow. Bad with communication. Never received order.

Made a order was charged and waited for 3 Weeks before I stared questioning where my order was going to be shipped. Customer service phone is never answered it just exists. Managed to get a email out was told they will look into it and get back to me. Waited a day and received zero replies. Asked again the following day got a "well I reached out to shipping but they are really bad about calling back". And so I tried again to ask about the order the next day. This time no one replied. I asked for a refund. No replies. I reached out on fb. Was told no refunds and that my order will ship in 2 weeks. My partner started blasting them on any social media site they could. Then MAGICALLY we got all the info we needed. I waited nearly 2 weeks to even GET A ANSWER about my order not just receive it. If it weren't for my partner bad mouthing them I probably would be out 32 bucks with nothing to show for it.

I ordered a corset 4 months ago. And not received it yet.. They will not respond to any communication i send them..

I ordered on 11/14 and STILL don’t have my package. Despite Covid this is unacceptable. Never again will I order from this company.

awful. worst customer service and even worse service itself. took several months to get one of my items, and they sold me an item that was out of stock. the one item i did receive was being resold for a higher price than the retailer it came from, and i would've got it faster had i ordered it directly from that site. never ordering from this website again.