The Violet VixenReviews of thevioletvixen.com

Terrible service. Too long to ship. Bad customer service

The company took over 2 months to deliver my package, then when it got here, the corset I ordered was the wrong color. They would not allow me to return it or get a refund even though I made it clear that I was unsatisfied.

Placed an order, got an order confirmation email. Waited almost a month with ZERO updates. Contacted VV asking where my order was and a few hours later, out of nowhere, got a shipping confirmation email. No reply email to my question, explaining what happened as to why it took so long or any sort of contact from the site. Also did not receive anything back towards my shipping that I paid for. Absolutely terrible customer service. Will NOT be coming to again or recommending this site to anyone, ever.

Shipping time took over 2 months, this is completely unacceptable.

I would give ZERO stars if I could. I purchased 3 items on the 7th of November. On the 24th of November I reached out to ask about the shipment and got an apology that they were working to get the items sent. I emailed again today (December 29th) and was told they STILL don't have any updates. I then told them to cancel my order and refund me......I got this in reply: "We appreciate and value your business, however, due to the nature of our business with made-to-order items, we cannot cancel orders after 24 hours of placement." 1. I did not custom order anything...items ordered were standard sizes. 2. There was no indication that products would take 2 months or more (still not received) to even be shipped. 3. And seriously?!?!?! I can't cancel an order after 24 hours, but you can take MONTHS to be able to tell me you have no updates on my order?!?! COMPLETE RIP OFF!!!!! Steer clear of this "company"

I received a email that my granddaughter gift would be shipped out December 15, this is the 23!!!! No boots which means no gift for her tomorrow! Will never order from your company again! Kitty Bridges 373 Lindsey Mill Circle Rocky Top, TN 37769

Terrible experience. The sizing guide they give when purchasing is totally different than what they send you later. They say it is "custom made" but you can't give exact measurements... you have to fit within their own sizing. Also, when they said it was going to take another 20 days after it had already been two weeks (due to being "custom") they refused to refund me when the items wouldn't be here in time and apparently wouldn't be the correct size due to the different sizing guide. Then all of a sudden the day after I told them I had gotten my credit card company involved the "custom" corsets that had not yet been made miraculously shipped. I strongly suggest you use another company.

You never sent me my shelves and after I called you still didn't send them or try to contact me about where they were.