The Violet VixenReviews of thevioletvixen.com

SAVE YOURSELF THE TROUBLE (AND LOST MONEY) Do not shop this site. I'm extremely disheartened to say this because this is a TX based company and i'm a born and raised texan. I made an order on 11/27/20 aka black friday. By 12/12 i realized that i had not recieved a single update from the site about the status of my order which contained Christmas gifts. I emailed customer service and it took a couple days but they DID respond, however never resolved anything and eventually stopped responding. After Christmas I told them i was going to dispute the charge with my bank and then I did, and magically I had a tracking number for my package. Of the 3 items I ordered, only 2 arrived. My last item (the highest price point) is the one still missing, of course. I had to email again and was told "oh, yes, looks like the vendor forgot to include it". I was told it would be corrected but then didn't hear from them for over a week, I asked one more time and was told the delays are due to covid, which at this point is total BS. So I made the order 11/27/20 and it's now 1/21/21 and i'm still missing an item from my order. Obviously at this point i'm not expecting to recieve it. I asked for a partial refund on the item I never received and was told no. This business should be ashamed of itself. I ordered from Japan during the pandemic and got my items FROM JAPAN faster then from the violet vixen (and with nothing missing), so I know their excuses of blaming this om covid are not valid and they are thieves.

One star is too kind. Customer service was rude and unhelpful when needing assistance with shipping info. It took over 4 months to get 1 item, with no updates leaving me feeling like it was a scam. I ordered this for an event, 3 months ago, which since I just got this week means I couldn't wear it. Their communication was so poor I filed a report with the better business bureau regarding this issue. And to top it off, no returns. So now I'm stuck with an expensive corset, that doesn't fit and have no function to wear it to. I will discourage anyone ordering from here... Go elsewhere. Perhaps if customer service hadn't been rude.... Ignoring 11 contact attempts I wouldn't be such an utter pain on this review.

I ordered early October. My item will arrive today Jan 19th. I was never informed about the delay. I had to reach out multiple times to get any type of idea on what was happening. The only thing I was ever told was it was being made in China and COVID is slowing things down. I sent multiple emails and Facebook messages. I made it clear I needed some sort of update. Never happened unless I reached out. I will soon know if the quality is any good.

This company is horrible. After waiting months for my corset I requested my order be canceled and a refund issued. My request was acknowledged but no refund issued. After 5 months I received my order, a corset. The bodice fit nicely but the cups were under my arms. There is no way to wear it. Repeated attempts to contact this business were futile. I left multiple phone messages, no response. Contacted BBB, they have many complaints about the same problem, but the company does not respond to their attempts to contact them. Doing business with this company is a crapshoot. I would NEVER recommend them.

I ordered 4 small items on Black Friday. All I received was a confirmation email from the company. I reached out 3 times a few weeks later. I knew the pandemic was causing problems, but they did not respond. When I finally got someone to get back to me they were out of stock for an item I had ordered 4 weeks prior. Their solution was to send me something else, not refund or give me a discount code. I still haven't received what they said they would send.

It sucks. Order took 2 months.

After over a month my order finally shipped , when it arrived was missing a link that holds two pieces together . Don't want the hassle of dealing with vv again so gonna fix it myself hopefully.

Ordered something in October. Recieved in December (was popular item apparently). When I recieved it, it was damaged. I was told I need to file a claim with USPS. USPS said I needed the insurance information from the sender. I have been emailing them for weeks. Nothing. The only emails I get are emails asking me to review them. So here's my review. Customer service just isn't great.