Ahmed M.
Unprofessional, misleading onboarding and delayed payment after completed work
I had a very disappointing experience working with The Translation Gate LLC, and I’m sharing this to warn other freelancers. Timeline & facts: I was contacted for an AI bot evaluation project with no formal agreement, no PO, and no payment terms upfront. I completed the task fully and submitted it on 5 November 2025, following the exact instructions provided. After delivery, I was told the task had been done in the “wrong language” — even though all instructions, configuration codes, and materials were provided in English. This was clearly an internal mistake, not mine. I was then asked to redo the entire task in another language, without clear confirmation of additional payment. Communication was poor, onboarding was incorrect, and follow-up during the project was almost nonexistent. Only after multiple escalations was I asked to submit an invoice — which I did on 30 December 2025. After submitting the invoice, I was suddenly informed that payments are processed 45–60 days after invoice submission, a condition that was never disclosed before or during the project. As of today, despite the work being completed months ago, I am still unpaid. Key issues: No clear onboarding No upfront agreement or payment terms Instructions changed after delivery Attempts to classify a full redo as a “revision” Long payment delays disclosed only after work was done This is not how a professional, ISO-certified company should treat vendors. Freelancers deserve transparency, proper onboarding, and timely payment — not shifting requirements and delayed disclosures. I strongly advise freelancers to get everything in writing before starting any work with this company.