customer
Super Pathetic Customer Support
Even after making the payment & sharing the screenshot of payment. Account is not getting TOP-UP. Nor anybody is responding to the calls or messages. Support number is also not connecting tried multiple times in different time slots as well. I have not seen any company whose support is unresponsive means once you become the customer you are on your own. Helpless you have to bear & get depend on their mood to answer calls or respond to messages. Since my number is distributed & I don't want to close this number I am helpless. Kindly provide escalation matrix.
Response from The Telephony Co.Nov 3, 2025
Dear Lakshay Bharti, Your payment was verified immediately, and your services were never interrupted at any point. Our support and account management teams have been in regular contact and have provided complete information multiple times. We take pride in offering transparent and responsive support to all our customers. However, after multiple interactions and full resolution of your concerns, it appears that our service approach may not meet your expectations. Accordingly, we believe it’s best for both parties not to continue this engagement further. Your account has been settled in full, and we wish you the very best going forward. Aman Nick Founder | The Telephony CO