The Speaker Lab™ helps speakers get Booked and Paid to Speak™ through our proven SPEAK formula, a 5 step process that thousands of speakers have used to grow and scale their speaking businesses.Here at The Speaker Lab, we work to give speakers clarity, confidence and a clear path to make an impact. Our courses and coaching have helped thousands of speakers just like you start and grow their businesses, and we’d love to see how we can come alongside you and help you in your speaking journey.
The Speaker Lab (thespeakerlab.com) has 138 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
thespeakerlab.com
Website
thespeakerlab.com
Category
Employment & Career
Location
Nashville, Tennessee
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Wouldn’t take no for an answer. Harassed and felt obligated to sign up. Don’t bother if you are on the fence just stick to your word and the word is NO
Response from The Speaker LabSep 2, 2025
Hi there,
I'm really sorry to hear that this was your experience. That’s not the kind of interaction we ever want someone to walk away with.
At The Speaker Lab, we aim to create a supportive space for exploring whether the program is a good fit—no pressure, no obligation. While our team is passionate about what we offer, your “no” should always be respected. We’ll absolutely use this feedback to ensure our conversations continue to reflect our values of transparency, respect, and integrity.
Wishing you all the best as you move forward in your speaking journey—on your own terms.
—Stevie
Customer Experience Coordinator
The Speaker Lab
CW
Crystal W.
Don't Do the Speaker Lab
I recommend not signing up with this company. It's a scam. Their classes aren't good. I didn't learn much, if anything. Some of the coaches don't know what they're doing. Others are disrespectful and even sexual harass and try to gaslight you. They don't do what they say. You're doing all the work. They promise a great search engine that isn't that much better than Google and they only give two months free. I tried to complain about the mistreatment and other issues and their Concierge customer service team lied and said they never received notification about my complaints even though I have multiple emails to them they ignored. Stay away from the coach Jeremy, and do yourself a favor and don't sign up for this. Right now I'm fighting to get my money refunded from them. It's a waste of your time and hard-earned money. You'll do better on your own as a speaker than with this company.
Response from The Speaker LabAug 5, 2025
Hi there,
I’m sorry to hear that your experience didn’t meet your expectations. We’ve taken your concerns seriously and have previously reached out in good faith, but haven’t received a reply.
Our team has already reviewed and addressed your claims through our internal processes. As shared during enrollment, our Terms & Conditions clearly outline the structure of the program, what’s included, and our refund policy.
We stand by our commitment to creating a respectful, transparent, and supportive space for all students.
—Stevie
Customer Experience Coordinator
The Speaker Lab
DG
Daniel G.
Avoid at all costs. The Speaker Lab WILL lie to you!
Avoid at all costs.
The salesmen claimed to be a speaking coach who has used elements of the speaker labs program with his own students and saw much success. He called it the best program out there, again he claimed to be a speaking professional.
He claimed “most students make their money back before the program is over”. He said that SIX TIMES.
He promised 300 warm leads and day-of support to any question.
He was in fact not a paid speaker, and according to his own LinkedIn he had never even been a speaker.
1/13 of my cohort made their money back in the 6 months. She has been a paid speaker for 10 years. I was also told since I’m new I would have to do several talks for free to get my name out there. I had asked the “professional speaker” aka my salesmen about this before I signed up. He assured me this program was so good that me being new wouldn’t matter.
I was laughed at by a teacher when I asked about those warm leads I was promised.
I tried to sue them but due to their terms of service I cannot. They have a clause that legally allows their employees to say whatever they want. So all those lies I was fed, were perfectly legal and cannot fall on the company.
Shame on you Speaker Lab, they allow their salesmen to say whatever they want to get a sale.
Then show 0 remorse when they get caught for lying. They wouldn’t even give me half my money back.
Honestly I bet the positive reviews they have on this site are falsified as well.
Do not trust anything this company says, avoid like the plague.
Response from The Speaker LabMay 14, 2025
Hi Daniel!
We're sorry to hear that your experience with The Speaker Lab has not met your expectations. Our team has worked closely with you since onboarding, making several personalized adjustments to your program to support your goals.
While it’s disappointing to hear you're still feeling dissatisfied, we remain committed to helping you succeed. Please reach out to us directly at [email protected] so we can address your concerns in a more productive setting.
EL
Elaine
Very shady company
Very shady company. They ask for more and more money and make promises that never happen. Paying someone to teach you how to get jobs makes no sense. Speak with your heart not your wallet.
Response from The Speaker LabApr 22, 2025
Hi Elaine,
We’re truly sorry to hear that you feel this way, though we’re unable to locate any record of you as a student in our system. At The Speaker Lab, we take great care to clearly outline our pricing and program details before enrollment—there are no surprise fees or upsells. Our mission is to provide speakers with proven tools, coaching, and support to help them grow a sustainable speaking business.
We understand that our program may not be the right fit for everyone, but we always strive to operate with transparency, integrity, and heart. If you believe there has been a misunderstanding or would like to speak directly with our team, we invite you to reach out at [email protected]. We’d love the opportunity to understand your experience and clarify any confusion.
Thank you,
The Speaker Lab Team
HP
Helen P.
They take your money then disappear
The free video sounds great (or you can google "what makes a great speaker" and get the same result.) Then they offer a on-one-one session for payment. You pay them - and they totally disappear. It is a SCAM. They clearly offer a service that they then fail to provide. My opinion is avoid them. Note* after posting here - suddenly they reached out to us but it was just to give us a hard sell again. No mention of bootcamp or that the account was still active, as they have stated in their response. Update. They did refund.
Response from The Speaker LabMar 17, 2025
Hi Helen! Thanks for reaching out here. I wanted to confirm that we have issued your refund and you should receive it soon if you haven't already.
It looks like your husband, Carl, booked a free sales call with our team right before also purchasing a ticket to our paid Booked & Paid Bootcamp, which is a 2 day virtual event. Since he already had a ticket to our paid event, we cancelled your free sales call.
To be clear, your paid ticket was still active and your registration for our paid event was active until the refund was issued at your request.
I apologize for any confusion we created from our end, and we wish you the best in your speaking journey moving forward. We'll see you on stage!
AJ
Aicha J.
Warning: Avoid The Speaker Lab—Misleading Practices and Poor Customer Experience
SCAMMERS AND THEY DISPUTE AND TRY TO REMOVE HONEST REVIEWS. This review was removed so I’m adding it again.
I had a highly disappointing experience with The Speaker Lab due to deceptive sales practices and misleading information. Their sales representative, D, assured me that the program offered a "money-back guarantee," which he explicitly equated to a full refund if I could no longer participate. This assurance was a key factor in my decision to enroll. However, when I requested a refund after being unable to continue, the company refused to honor this guarantee, claiming it was not the same as a refund policy.
This bait-and-switch tactic is unacceptable and demonstrates a lack of integrity. Additionally, attempts to resolve the issue were met with unhelpful responses, further eroding trust in their customer service.
If you're considering The Speaker Lab, be cautious. Their sales tactics can be misleading, and their promises may not hold up when it matters most. I cannot recommend this company based on my experience.
Response from The Speaker LabFeb 26, 2025
Hi Aicha,
We’re sorry to hear that you were dissatisfied with your experience at The Speaker Lab. However, we want to clarify a few key points regarding your concerns.
First, please note we do not have the power to remove reviews from Trust Pilot. Your post was removed because you violated their terms. You will have to discuss this with TP.
Our program details, including the curriculum, deliverables, and policies, were clearly outlined before your enrollment. Through our discussions, it has become evident that there was a fundamental misunderstanding on your part regarding what our program offers. The Speaker Lab is designed to help students build successful speaking businesses, not general coaching businesses. These details were fully available prior to purchase, and it is ultimately the responsibility of the purchaser to review this information before making a financial commitment.
Additionally, you engaged with the program for only one month—an insufficient amount of time to accurately assess its effectiveness. Our program includes five comprehensive modules, expert coaching, and a structured framework that has helped countless students succeed. Fully participating in the materials, coaching, and resources available is key to maximizing results.
While we understand that you may not feel the program is the right fit for you, we stand by the integrity of our sales process, curriculum, and commitment to student success. We provide complete transparency regarding our program structure, from the information shared in follow-up emails by our Enrollment Advisors to the detailed Terms & Conditions agreed to at the time of enrollment.
We encourage all prospective students to be informed consumers by thoroughly reviewing program details and asking any questions before making a decision.
Best,
The Speaker Lab Team
AR
Ashley R.
Terrible business ethic
Terrible business ethic. They tell you how great they are and make up numbers of thousands of dollars you can make. The option is pay us to tell you how great we are.
Response from The Speaker LabOct 13, 2024
Hi Ashley, thanks for reaching out again! As we replied to your first review in July, we really want to make this right! However, we *still* can't find anyone in our system named Ashley Russo.
We'd love to help, but we still haven't heard from you at all directly. Feel free to email [email protected] and our team will be glad to help!
LS
Lubov S.
Terribly unteputable company
Terribly unreputable company! They engage in aggressive sales techniques, their rep Charles Forest is a skilled liar who will say anything to make the sale. I am still waiting for my $12,000 refund, even though I cancelled right after the initial call when I realized that they are liying about a 12 month payment option and instead charged the full amount! I cancelled 2 hours after making the cc charge, I never listened to or attended a single thing from this company and still they are not refunding the payment. They stop communicating, don’t answer the texts, emails or calls.
This is a major scam, run, don’t even consider working with these people. SCAM!
Their phone number has a pre-recorded message that just says Hello and then shuts off! Crazy!
Response from The Speaker LabOct 1, 2024
Hi Luba, thanks for reaching out! I'm sorry you weren't able to get in touch with our team yesterday — Charles was out of office. I've confirmed with our team that your full refund has been issued to your credit card. We do offer 12 month payment options, but it seems like the wrong option was selected on the payment form.
I apologize for the experience you had with us — we work hard to serve speakers like you and this was an unfortunate mixup. I hope you crush it as a speaker and achieve your dreams on the stage. Best of luck!
