TheSnkrScout Reviews | Read Customer Reviews of thesnkrscout.com

TheSnkrScout Reviews | Read Customer Reviews of thesnkrscout.com

TheSnkrScout reviews

Showing 18 reviews with 1 star · Clear filters

GL
Jul 23, 2026
Terrible delivery service
Terrible delivery service, did not receive my package
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Matthew D.
Jul 19, 2026
Sneakers are fakes
Sneakers are fakes. Absolutely terrible.
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Emery L.
Jul 2, 2026
Took almost 2 months to receive my…
Took almost 2 months to receive my order, my requests for a refund were rejected, and on multiple occasions I was told someone would follow up with me. Only for nobody to reach back out until I did again.
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Thierry severine Sandront B.
Jun 10, 2026
No return
No return, no refunds, and its copy of nike, not the real one.
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K. W.
Apr 20, 2026
The Order that Never Ships
Placed an order on 3/15; received a notification that a label had been created for my order two weeks later; three weeks went by and still no movement. I emailed customer service, to which they replied that my shoes were "inspected by customs" (though the shipping label was created in IL) and that they have shipped a new pair. A new label was created immediately, but it's now a week later and they still haven't shipped. So more than a month later I'm still waiting for my order to even ship. Doubtful I'll ever receive these shoes.
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Will C.
Apr 14, 2026
Absolutely terrible experience from…
Absolutely terrible experience from start to finish. The product I received was nothing like what was described on the website—completely misleading and inaccurate. Communication was painfully slow, and when they did respond, it was unhelpful and lacked any real effort to resolve the issue. They advertise a guarantee on their website, but that turned out to be completely false. When I tried to address the problem, I was told I had to pay for return shipping all the way to China—even though the mistake was entirely on their end. This feels like a total scam. Save yourself the frustration and money—DO NOT buy from here.
Response from TheSnkrScoutApr 15, 2026
Hey Will, I'm really sorry we let you down. You're right, we sent the wrong pair and that's on us. Just so you know, you ordered three pairs from us. We haven't heard from you about the other two, so we wanted to check if everything is okay with them? We've only focused on the one pair you mentioned. We really wanted to make things right for you, so as soon as you told us about the issue, we reached out a few times to send you the correct pair. We even sent photos because we wanted you to feel sure about what you'd be getting. We just sent you another email about this because we're still hoping to hear back from you. As soon as you reply, we can take care of it right away. We also offered a full refund for that pair, but asked for the wrong shoes back first. That's just our standard process. If you're still open to fixing this, just reply to our last email and we'll get you a refund or the right pair with no extra hassle. Thanks for being honest with us, and sorry again.
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Will C.
Apr 13, 2026
Nike check mark yellow
Nike check mark yellow. Not white as shown and described
Response from TheSnkrScoutApr 15, 2026
Hey Will, Thanks for letting us know about the check mark color. Ah man, I'm really sorry that wasn't what you expected. That's totally on us. So here's what happened, and I wanna be straight with you. We accidentally mixed up orders and sent you a custom pair that another customer asked for. That's why you got a yellow check mark instead. Our bad, seriously. We also just emailed you again about this. We'd love to hear back from you so we can fix it immediately. Just reply whenever you get a chance and we'll get it all sorted for you. We really wanna make this right for you. Just hit us back and we'll take care of everything. Hope to hear from you soon!
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Ian H.
Mar 31, 2026
300 emails
300 emails. 4 months. No shoes. Just get repeated AI type messages from them. Unsure what steps to take now to get a refund…
Response from TheSnkrScoutApr 15, 2026
Yo Ian, Man, I totally get why you're upset. Waiting 4 months with no shoes sounds absolutely frustrating, and I'm really sorry for the confusion on this. So here's what happened on our end. It shows that we already refunded you. That's why the shoes never got sent out. We thought everything was settled once the refund went through. Could you do us a favor and double check your bank or PayPal? Sometimes refunds hide in statements or take a little bit to show up. If it's not there, we'll figure it out together. And hey, just so you know, you're talking to a real human here. A real person just like me typing this reply to your review right now. No AI, no bots. Just us trying to help. Shoot us a reply to our last email and we'll get to the bottom of this. We'll make sure you get your money back if you haven't already. Let's sort this out yeah?
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