TheSnkrScoutReviews of thesnkrscout.com

Response from TheSnkrScoutFeb 3, 2026

Hi Samuel, Thank you for your feedback. We’re really sorry for the inconvenience and frustration this situation has caused. We’ve reviewed your order and can confirm that it was cancelled on 29 January due to a customs issue, and a full refund was approved on the same day. Unfortunately, we’re unable to return the funds to your AMEX card, which is why we reached out to request your bank account details so we can complete the refund via bank transfer. We understand how delays like this can be frustrating, and we apologise that this hasn’t been resolved yet. We’re currently waiting for the required details, and as soon as we receive them, we’ll process the refund immediately. If you’re able to reply to our email, we’ll make sure this is taken care of as quickly as possible.

Response from TheSnkrScoutJan 20, 2026

Hi Johnnie, We are so sorry for this inconvenience. However, we are already using express shipping with multiple couriers in all of our orders. Thank you for your feedback regarding the speed of that courier. We will look into this matter and potentially change the courier. In addition, we have included your email and contact number to our courier. Thus, you do not need to check the website as they should contact you with regards to the delivery of your order. Once again, we apologize this inconvenience caused.

Response from TheSnkrScoutJan 20, 2026

Hi there, So sorry about that. Could you email us ([email protected]) your order number and we can look into this as soon as possible for you?

Response from TheSnkrScoutDec 5, 2025

Hey Donald, really sorry to see the 1-star review — especially since we’ve already sorted out the issues and you mentioned you were happy afterwards. If there’s anything still not right, could you please drop us a quick email so we can fix it straight away? We definitely don’t want you feeling unheard, and we want to make sure everything’s been sorted properly on your end. Thanks for giving us a chance to make things right ❤️

Response from TheSnkrScoutNov 15, 2025

Hey Derek! Really sorry about the hassle — having a package get lost in the mail is super annoying, I totally get why you’re not impressed. As soon as we found out, we sent out a brand new pair for you, and that replacement is already on the way. We’ll keep you updated so you know exactly what’s happening with it. Thanks for sticking with us while we sort this out. If you need anything else, just shout!

Response from TheSnkrScoutNov 15, 2025

Hey Phil! I’m really sorry your order took so long — waiting over a month with no shoes showing up is honestly so frustrating, and I totally get why you felt the need to leave this review. There was a delay on the courier’s end, but I’m glad to see your package was delivered on 9th October. Still, the wait wasn’t fair to you, so we’ve given you a special discount to make up for the inconvenience — you should’ve received it by email. If anything else isn’t right or you need a hand with anything, just let us know. We’re here to help.