The Sheet Metal KidReviews of thesheetmetalkid.com

As others have stated: (1) SLOW processing time (weeks to months to fulfill order), (2) ZERO ability to get a response to emails, phone calls, or online requests/tickets, and (3) I wish I would have read these reviews before ordering. I ordered $520 worth of wyes on 28 Jan 2024. As of 14 Feb, the order status was still “AWAITING FULFILLMENT”. I made 4 online requests and 2 voicemails over the course of a week (the last of which was requesting cancellation of order), but I received no response. I ended up filing a dispute with my credit card company. If you can wait for months for the order, it sounds like they do good work. But, their customer service is nonexistent. On the website, they say core values are: Relationships, Quality, and Service. That was NOT my experience.

When i order the parts your guys said shipping is take 5 days 15 days later your guys send email that will send it out that too late for my job

The order took almost a month from placing it, to shipping. During that time I reached out more than once with zero response. I even emailed to cancel my order and no response. Parts finally arrived and one is not correct. I ended up spending more to get the right part from a reputable supplier. One star only because it wouldn’t let me leave 0.

I am not a professional in the sheet metal business. I had some not quite right things up in my attic and it didn't take a professional to realize that. I went on their site and found the parts to make all the connections properly. Prices were good as well.

Well made products that you will not find on the local shelf. Thank you.

The sheet metal fittings were made to a high spec. Enjoyed seeing the creative nesting of fittings in the shipping box.

Easy website, quality produce, descent prices, fast delivery.

I STILL have not received my order 2 months later. I placed my order back in the beginning of august and still have not received it. I tried calling EVERY extension many times at the company because no one there responds to emails either and no one answers. Please get someone to respond to something. I haven't had issues in the past.