SequelReviews of thesequelapp.com

Response from SequelJun 9, 2026

Dear Sam, We are sorry to hear that your experience did not meet your expectations. We would like to clarify that charges are not processed without authorization. Subscription renewals occur only for active subscriptions and in accordance with the terms accepted at the time of purchase. We take billing concerns seriously and strive to review every request fairly and thoroughly. If there has been any misunderstanding regarding your account status, subscription, or refund request, we would be happy to investigate the matter further. Please contact our Support Team at [email protected] with your account details, and we will review your case and provide any available assistance.

Response from SequelJun 8, 2026

Dear Barbara! Thank you for taking the time to leave a review. We're delighted to hear that you found the platform user-friendly and that your concern was resolved quickly. Providing a smooth experience and responsive customer support are important priorities for us, so it's wonderful to know that we met your expectations. We truly appreciate your feedback and thank you for choosing SEQUEL. Customer Support Team

Response from SequelJun 8, 2026

Dear Nettie! Thank you for taking the time to share your feedback. We're glad to hear that our support team was able to assist you with your membership cancellation quickly and without any hassle. We strive to make every customer interaction as smooth and straightforward as possible. Thank you for your kind words and for giving SEQUEL a try. We wish you all the best moving forward. Customer Support Team

Response from SequelJun 7, 2026

Dear Customer, Thank you for your wonderful feedback. We're delighted to hear that you received an immediate response and found our team courteous and helpful. Providing prompt, friendly, and professional support is something we strive for every day, so it's great to know that your experience reflected that. We truly appreciate your kind words and thank you for choosing SEQUEL. Customer Support Team

Response from SequelJun 7, 2026

Dear John, Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that our team listened to your concerns and provided the support you needed. At Sequel, we are deeply committed to being there for our community and ensuring you have a positive, seamless experience. Knowing that we helped make a difference for you means the world to us. If you ever need any further assistance or have more feedback to share along your journey, please don't hesitate to reach out. We are always happy to help! Warm regards, Customer Support Team

Response from SequelJun 6, 2026

Dear Kurt, Thank you for sharing your thoughts with us. We completely understand how frustrating and hurtful it can be to put your time and heart into writing a meaningful message, only to be met with silence. It is natural to expect a thoughtful response when you share who you are in a respectful way. We want to reassure you that the profiles on Sequel are absolutely real. We follow a strict zero-tolerance policy for fake profiles or deceptive behavior, and our 24/7 moderation team works around the clock to ensure a secure, authentic environment. While we can ensure the profiles are real, we unfortunately cannot control individual communication styles or how quickly someone chooses to reply. People use dating apps at different paces, and sometimes a lack of response comes down to personal timing, busyness, or feeling overwhelmed by a detailed message, rather than a lack of respect. However, we deeply value your feedback about your experience, as creating an intentional, respectful space for genuine connections is exactly what we strive for. If you ever need any assistance with your account or settings, please feel free to reach out to us at [email protected]. Customer Support Team

Response from SequelJun 5, 2026

Dear Maureen, Thank you for sharing your feedback with us. We are truly sorry to hear about your frustration regarding the location of your matches, and we completely understand why seeing profiles so far away feels like a poor use of your subscription. While our community is growing dynamically every day as more people discover Sequel, we refuse to sacrifice quality for quantity. Because of this dedication to careful profile curation and authenticity, some international markets outside of the USA are still building up and can feel much quieter as we expand. When local profiles are limited, the system may occasionally display profiles from other regions to keep your search active. We always want our members to feel confident in their journey, which is why Sequel is available for free in its basic version. This allows anyone to explore the community, adjust search parameters, and check who is nearby before committing to any premium features. We would love the opportunity to look into your specific account details and review your situation. Please reach out to our dedicated support team at [email protected] so we can assist you directly. Customer Support Team

Response from SequelJun 5, 2026

Dear Bill, We're so glad to hear our team member was helpful and resolved your issue quickly. Thank you for your positive feedback!