J. B.
DO NOT BUY FROM THIS VENDOR!
DO NOT BUY FROM THIS VENDOR! I purchased a pair of Fragment Design x Travis Scott x Air Jordan 1 Retro Low from their site on August 24, 2024 for $803.39. The shoes were delivered on September 4, 2024. As soon I opened the package I could tell they were fake; I didn’t even to remove the plastic wrap from the sneakers. I took them to local consignment shop where they have an authentic pair for $2000 and compared them—FAKE! I requested a return authorization the same day. I don’t care that they’re selling fake shoes, but they claim that they’re authentic. If I wanted to buy fakes, I wouldn’t have spent $800. Are you crazy? I thought the price was too good to be true, but I tried it. I really thought something was off when the “UK company” was shipping sneakers from Singapore. The next red flag was when the return authorization had me sending them to an address in Virginia. I insured the package and required a signature upon delivery. Someone signed for the package on September 9, 2024. According to their website, it takes up 15 business days to process a refund. Finally on September 24, 2024, they responded to my email enquiring about the status of my refund, notifying me that they received my return and an email will be sent once the refund process is completed. It’s now October 23, 2024 and I still haven’t received my refund and they haven’t responded to any of my emails about it. I called my credit card company today to have them dispute it. Update: miraculously, within a couple hours of contacting my credit card company and writing this review, I get a notification that my refund has been processed. My review stands, do business with them at your own risk.
Response from The SCLOOct 24, 2024
Hi Jermaine, We’re truly sorry to hear about your experience, and we’d like to clarify a few things for you and others who may see this review. First and foremost, please rest assured that SCLO only sells 100% authentic products. We take authenticity and the trust of our customers very seriously. The sneakers you ordered were from a highly sought-after collection, and we’ve worked diligently to source them through reliable and verified channels. Regarding your refund, we can confirm that the full amount has already been refunded to your original payment method. We apologize if there was a delay in communication due to the large volume of orders we’ve been processing recently, which unfortunately caused a slight delay in handling returns. Rest assured, we are not in the business of deceiving our customers — SCLO is committed to transparency, and we never engage in any fraudulent activities. We understand that delays in the return and refund process can be frustrating, and we sincerely apologize for any inconvenience this may have caused. We are continuously working to improve our response times and ensure a smoother experience for all our customers. If you have any further questions or concerns, we encourage you to reach out to us directly at [email protected], so we can assist you further. Your feedback helps us improve, and we genuinely appreciate it. Thank you, The SCLO Team.