Gerardo F.
Good location, poor service
I have to give it to them, the location is excellent. Next to Grand Central, 1 block from 5th, good rooms, vintage but renewed hotel brings the charm of old NY. On the other side, no coffee in room, small bathroom. The restaurants are another story, the service is very poor. I asked for a glass of water never came; asked for more milk for coffee in breakfast, had to walk and look for it myself, all to the tune of near $30 for eggs and waffles. In the lobby bar/rest I sat waiting for service and was never accounted for. Had to leave. Then at checkout thye billed me for a meal I didn't had. Lucky the lady in counter did write it off. Its not that difficult to improve. You guys have a great Hotel that can be fabulous with only a tweak.