Paul B.
Several items
Several items The most annoying was you billed me days after I notified you I did not want to continue after the trial period. Pls cancel & and return my payment
Response from The Ready StateJul 27, 2023
Hi, Paul Apologies for confusion here. I'm showing that you messaged support on July 25 at 7:32am PDT saying that you didn't wish to continue your subscription. That support ticket was assigned to a team member and a reply was sent to you at 5:07pm with cancellation instructions. We're seeing that email was opened and read but that subscription was not cancelled. 24 hours later at the end of your trial period (5:36pm PDT) you were charged for your first month's access in accordance with the billing agreement. From what I'm seeing that subscription still hasn't been cancelled. We've gone ahead and cancelled your subscription for you from our side and refunded that transaction. You mentioned "several items" in your review above. I'm more than happy to discuss whatever other issues you encountered. I'll reach out to you now via email. Thank you.


