Peter
Great customer service during a trying time
Update/correction: I was wrong — there is a large banner at the top of the website that explains shipping delays may occur due to COVID-19. Thank you for your patient explanation, Margaret — this was really great customer service. I apologize for the unfair review. I know COVID-19 has created tons of challenges for businesses everywhere (including at my work), and I really appreciate your transparency. Thank you! Original review: It took a week for my order to be processed and shipped. I’m not sure if this is normal, or if the ordering process has been impacted by COVID-19. But it would have been nice to be informed that processing would take this long during the checkout process.
Response from The Ready StateJun 2, 2020
Hi Peter, I apologize for the delay in your order being shipped. We do have a green banner at the top of our store page that states, "Due to the circumstances surrounding the Covid-19 virus, Gear shipments from our online store may be delayed for up to two weeks or longer." However, you are correct. We should put that notification at the check out or each product page as that could easily be missed. Thank you for pointing that out. We have been swamped with orders. During SIP we have had to move the gear store operations to our home garage. In addition, we order some of our gear from manufacturers overseas and the shipping is taking quite a bit longer than normal for our tools to arrive. Please accept my sincere apology on the long processing and shipping time. All the best, Margaret