TheraWolf Reviews | Read Customer Reviews of therawolf.com

TheraWolf Reviews | Read Customer Reviews of therawolf.com

TheraWolf reviews

Showing 67 reviews with 1 star · Clear filters

Karen E.
Jul 2, 2026
Have not received yet
Have not received yet, but the purchasing process is nightmarish. Only purchased the relief balm Relief Balm $39.95 USD 1 $39.95 USD Standart Shipping $6.90 USD 1 $6.90 USD Thank You Card $0.00 USD 1 $0.00 USD Extended Warranty $9.99 USD 1 $9.99 USD Shipping and handling $0.00 USD Sales Tax $0.00 USD Discount -$0.00 USD Total $56.84 USD Extended warranty???? I tired to ask about this and the email came back. I need to be more careful. I do not recommend
Response from TheraWolfJul 7, 2026
Hi Karen, We appreciate you taking the time to share your experience with us. All charges, including currency, shipping fees, and optional add-ons, are displayed during checkout before an order is finalized. We understand how important it is to receive timely updates regarding your order, and we continuously work to provide clear communication throughout the process. Response times may occasionally vary depending on demand. As we were unable to locate your order based on the review alone, we have requested further information from you. Kind regards, Jacklyn from TheraWolf
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Andrew T.
Jun 30, 2026
I purchased this item expecting to be…
I purchased this item expecting to be charged £25.90 yet i have been charged £95.64, I have contacted Therawolf several times to cancel the order and get a refund without success, this is not acceptable.
Response from TheraWolfJul 7, 2026
Hello Andrew, Thank you for your feedback. Our goal is always to ensure customers feel informed and confident throughout the purchasing process. We take feedback like this very seriously and continuously review our processes to maintain transparency at every step. Your concern has been escalated, and a dedicated agent is now reviewing your case to work toward a prompt resolution. Best regards, Jacklyn from TheraWolf
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Helen S.
Jun 25, 2026
No stars from me.
No stars from me. This is a SCAM company DO NOT USE They add on things you didn’t order and sign you up to a subscription you didn’t ask for. My bank has fortunately stepped in and stopped the payment and their fraud dept.is looking into them. DO NOT BUY you’ll be in for a shock if you do!
Response from TheraWolfJul 7, 2026
Hi Helen, Thank you for taking the time to share your experience. For clarity, our system does not add charges or create orders without customer confirmation. All order details are presented during checkout prior to payment completion. We would like the opportunity to review it thoroughly. Your case has been forwarded to our support team, and an agent is actively investigating the details and available next steps. Kind regards, Jacklyn from TheraWolf
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Ann M.
Jun 15, 2026
no response from sender
Tried to cancel my order as items were added that I was not made aware of ie: shipping & warranty the email from which my order was confirmed was not available for replies ... very disappointed & angry
Response from TheraWolfJun 15, 2026
UPDATE Hi Ann, Thank you for sending over your order details. We've been able to locate your order and have assigned an agent to review your case further. Our team is eager to work with you to resolve this ASAP. _________________ Hi Ann, Thank you for your feedback. Our goal is to provide transparent information and effective support throughout every step of the customer journey. For clarity, our system only creates an order once checkout has been completed and payment has been confirmed. Since we could not identify your order from the review alone, we have requested additional information and will gladly investigate your case further. Kind regards, Jacklyn from Therawolf
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Miles M.
Jun 14, 2026
2+ months no product, 18$ refund $224 unauthorized charges
WARNING!! DO NOT BUY THIS PRODUCT!! Update!!!! Its now July 21, do about 2.5 months after original purchase and have recieved an $18 refund so far but have now been charged a total of $224.22 which i never approved the original price was $70. Ive contacted them several times through email and only get automated response back. Terrible customer service!! SEEMS LIKE BIG SCAM! no product and charging more than was supposed to. . I never recieve my product and it's impossible to get someone on the phone and when you do they are at home where kids are crying and they are totally distracted. I asked for a refund and still have not been given one. They told me to wait for my package to come before I ask for a refund. Its been a month and a half. How long does it take. Will update if I ever get a refund or the product
Response from TheraWolfJun 15, 2026
Hi Miles, Thank you for bringing this to our attention. Timely delivery and responsive support are important to us, and we would like the opportunity to investigate this situation further. While we are unable to make changes once an order has shipped, a dedicated agent has been assigned to review your case and determine how we can best assist moving forward. Although response times may occasionally vary depending on demand, all inquiries are handled with the same level of priority and diligence. Please check your inbox for further communication. Kind regards, Jacklyn from Therawolf
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Emma D.
Jun 11, 2026
Ordering process very confusing and…
Ordering process very confusing and deceptive. They keep trying to get you to add more products and you cant' tell if you have actually placed your order. The order got doubled and we immediately emailed to cancel. They said they would try to cancel but we keep getting emails saying order is in process. Could not get to talk with anyone. I will refuse shipment and dispute charges! Disappointing!!!!
Response from TheraWolfJun 15, 2026
Hello Emma, Thank you for bringing this to our attention. Our goal is to provide a straightforward purchasing experience and timely customer support. For clarity, our one click checkout process prepares selected items for immediate checkout, and the total amount is calculated based on the quantity chosen. Since we were unable to locate an order linked to this review, we have requested additional information to review your case thoroughly. Looking forward to your reply, Jacklyn from Therawolf
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Ken R.
Jun 9, 2026
Paid and never received the product
Paid and never received the product. Cannot contact anybody in customer service. Total scam
Response from TheraWolfJun 15, 2026
Hello Ken, Thank you for bringing this to our attention. Receiving your order and having access to timely support are important to us. We take situations like this seriously and would like the opportunity to investigate your case further. A dedicated agent has been assigned to review the details and assist you directly. While response times may occasionally vary depending on demand, all inquiries are handled with the same level of care and priority. Kind regards, Jacklyn from Therawolf
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Mukesh K.
Jun 9, 2026
Terrible company
Terrible company, don't respond to any communication. They send emails on how I'm getting on with the product. But as yet I've not received any products from them. They have been paid almost 3 weeks ago.
Response from TheraWolfJun 15, 2026
Hello Mukesh, Thank you for your feedback. Providing clear communication and dependable support is important to us, and we appreciate you bringing this situation to our attention. We are continuously working to ensure orders are delivered promptly and that every customer receives timely assistance. As we were unable to locate an order linked to this review, we have requested further information so we can investigate your case and provide the appropriate support. Kind regards, Jacklyn from Therawolf
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