weiming1014
NOW Corrected - Much Better Service with MATT back
I submitted 2 emails via their website. They processed my order twice via their website. I emailed them twice - NO RESPONSE. Instead they shipped me 2 orders. I put in a process in PAYPAL to contest it and NO RESPONSE. What's up with that kind of customer service? Can someone please email me back and let me return the duplicate order??? All, after Matt responded, he corrected the actions right away which I do really appreciate. I have been a long time Raw Food World customer and believe their products of the highest quality. Matt has assured us that he's putting new processes in place so the service will be better. I do believe in Matt Monarch and his integrity. Thanks for making things right!
Response from The Raw Food WorldDec 8, 2015
Dear Weiming, I'm so sorry about this situation that you went through with our customer service and business just recently in the past. This is Matt Monarch and unfortunately I found a few bad apples in the business. I was being told one thing and other things were actually happening including stealing. I am just dumbfounded at how our valued customers were being treated to where it brings a tear to my eye. Right now I am personally going through all of the customer service emails and trust pilot reviews from the last six months to make things right with everyone. You'll probably get an email from me once we reach your emails. I’m so sorry about this! This shouldn’t have happened and you should have been taken care of in a much better way. Needless to say, we got rid of the bad apples. I'm now here in Ojai, CA heading the entire business, restructuring it and taking care of everything. I'm so sorry about the lack of communication here and in the future it won't happen again as I'm personally streamlining everything. I'm extremely embarrassed by the situation. I hope that you will consider doing business with us again and I promise you that the service you get from here on out will be 100x’s better! I’m here now on an ongoing basis to make sure of it. Let me know how I can rectify this situation at [email protected]. I'm personally handling all customer service now. Also please consider removing this negative review. I will handle whatever you need on email. Thanks Matt Monarch


