The Raw Food WorldReviews of therawfoodworld.com

First, the positives. I appreciate the range and quality of products. I also appreciate the "Do Not Irradiate" labels put on the outside of the packages that go through the postal service. You obviously care that your customers receive the most natural products possible. I also appreciate the sales. Now, what can be improved on. When there was a backlog of one item, I waited six weeks for it. Repeated emails to you about expected delivery date brought NO response. I think this is rude. There was an apology for the delay weeks before my email--but advance apologies don't substitute for communication, folks! Also...I have to say that I'm suspicious of "at cost" items. What does this mean exactly? You guys have great marketing--but there's not enough information sometimes. And sometimes, the benefits of your products sound too good to be true. I'd appreciate a bit more transparency in your business dealings.

I really love all the products at the Raw Food World. My only complaint is the week it takes to process and pack my order before shipping out. My last order was on 4-15-15 and I just received the tracking info on the 22nd saying it was ready for pick up. The products are great! The time to receive an order is longer than normal, therefore only 3 stars.

I love The Raw Food World products. However the past two orders have been completely wrong. The get resolved easily enough. I order the products to be here before I run out of them and that has not been the case with the last two orders. Will continue to order because they have the best price for the products I order. Customer service is good about returning calls promptly. Here is hoping that they get the issue worked out so I will not have to deal with this a third time.

My feedback for The Raw Food World may be somewhat premature. Having placed a substantial on-line order, only to have been offered a 16% discount via email the following day, I placed a call to customer service to request application of the 16% discount. Although it took a couple days for a return call, Tara indicated that she would apply the discount and offered to send me an email confirmation. Upon receipt of the confirmation, I learned that the 16% hadn't been applied, and promptly sent an email message of inquiry (note that the order reflects "held for backorder" on the account website). Several days later, after not having received a response, I sent another message and left a voice mail. Unfortunately, I have yet to receive a response to correct the issue. Although customer service (i.e., Tara) was courteous and professional when initially reaching out, I'm afraid that the response time has been less than prompt or effective since.

My order was not complete but I was still charged for the entire order. Phoned the company to report this. They say they will mail the rest of my order but have yet to receive...

Past two orders have been less than wonderful. Needed to make more than one call to Customer Service about the timing (prolonged) on the delivery of my products. RFW wasn't always so bothersome. Years ago I received my products with-in two to five days, no matter what. Now-a-days I don't get my order at all unless I call and speak to customer service one or more times. I really don't have the time to spare. Most businesses get better with age and experience, not worse. If it weren't for the fact that a few of your products are so clean and raw, compared to any other online site, I wouldn't bother to use RFW anymore at all. Have been waiting since March 27th (it is now April 11) for my most recent order. Seems your April 1st processioning totally disappeared from your computers ( that is what I was told, anyway) and after two phone calls from me to you, I am promised a whole new shipment. I am not holding my breath. What's up with you people lately?

RFW, we love your products but shipping department makes mistakes on almost every other order & our friends & family have noticed this as well. Please fix this problem ASAP. My fiancées sister had her birthday package lost & is still waiting to receive it. Customer service has given inaccurate info on when & how they would ship it after loosing it. My soon to be mother in law who is also an avid RFW customer is not getting called back by your "service" team. I experienced this two years ago when I placed a birthday order for my fiancé and it was lost also. How can this happen twice? We would like our money to support good service & the Monarch family, not cause us stress. Please fix & fix soon, we'd much prefer to write an all positive review. P.s. Please have customer service call my mother in law immediately and make her happy, she is the sweetest person I know and has been a huge supporter of your company. She deserves to be treated as such!

I have been buying from the RFW for several years, you have some amazing products that differ from other companies, what distresses me is that your shipping fees are very high, espically if its to Europe, & on numerous occasion certain items were missing in my order & not only was i obliged to re-order but pay the shipment for the items i had previously paid & ordered, this happened twice in a row on one occasion(I did get a refund on the missing items) but had to reorder. this incident has caused me to be more cautious in my ordering, a pity for both parties, as i used to order on a monthly basis. Also that the wharehouse should check the expiration dates on items more regularly. i have bought items which was not on the "special" list that was due to expire in few weeks. I am glad i was able to voice my discontent, constructive critisims that was meant well. I shall continue to order with RFW only for the moment in a smaller scale. The people working in this company are kind, paitent & professional, always a pleasure to have them over the phone, it's the admistrative side that needs some tweeking.