The Raw Food WorldReviews of therawfoodworld.com

No message nor timing provided for out of stock ordered item. I looked on line to confirm charging of shipping and still unclear. Need better communication.

I appreciate and enjoy what The Raw Food World has to offer and will continue to use them however I am frustrated with the lack of communication I received on my last order. They carry a particular raw vegan wrap that I use regularly and I ordered 10 packages which showed to be available. I was getting ready for a trip and would need these to take along and as the trip drew near, I wondered where my order was. I looked it up and noticed that the shipping/tracking info was blank on my order so I emailed and inquired (note this was a week after my order was placed) I didn't get a response for a couple of days and when I did I was simply told that the product was back ordered and would be awhile. This is not something I would expect from a reputable site (which they are), I would expect a notification that my order was on back order so I could make alternate plans. They did offer to cancel my order and issue a refund but I opted not to do that as I will need them regardless, but now I am faced with expediting a higher priced order and having to pay expedited shipping to get these for my trip. This was a disappointing customer service experience and I hope this feedback will encourage them to improve this aspect of their business.

While I like the "At Cost" (of course they're not really at cost) specials. It takes them forever to ship my orders. And I've placed a number of orders. My last order has been a week already and nothing has shipped. So if you do business with them expect to wait quite a while before your order actually gets shipped. If I had ordered this through Amazon I'd already have the product not be waiting for them to some day actually ship it.

My order was fantabulous except that my Himilyan Salt was the incorrect item. I ordered the fine and got the course. Quite irritating.

I suggest no one order anything from this company. I ordered 3 pairs of eye glasses from therawfoodworld.com. I received the glasses on 4/30/2015. The glasses were already broken when I received them in the mail. They were not packaged with foam or any bubble wrap which might have protected them. I've sent 4 emails to therawfoodworld.com and have called their phone number regarding this problem, and I've not received a response. I suggest no one order from this company. 5/9/2015 Update - the company has re-sent the 3 pairs of eye glasses free of charge. The glasses arrived in my mailbox today. They are in great condition with no damage. I would now like to change my review as I'm now a happy customer.

I haven't recieved my order, it's been awhile. I will put review when I get it. Can u let me know when I should expect them

Hoping to take advantage of your 16% off sale, I ordered two bottles of Ancient Minerals magnesium oil. The order and price charge showed two bottles when I clicked the final order button. But when the order was completed, the website turned it into one bottle (fortunately, the visa charge was for only one bottle two). But I missed out on getting the price reduction I would have got on two bottles. This is the second time your website hasn't worked properly for me.

I love the selection and quality of items available on the RFW site and the only reason I didn't give 5 stars is because when my recent order was placed, I received no order confirmation email. Also it took almost 3 weeks to receive my order and no interim tracking reports. Upon receipt, some parts were missing critical components. My second email inquiry resulted in the problem being resolved promptly making this a good experience.