The Raw Food WorldReviews of therawfoodworld.com

Usually when I order from Raw Food World, I am completely satisfied. However, this time the Angela's Salve that I ordered came with the jar completely fractured. I actually cut myself when I was removing the bubble wrap from the around the jar. Being as this merchandise is in a glass jar, it would have been preferable if the order was shipped in a sturdy box instead of a priority envelope. I will, of course, be contacting the company to get a replacement jar.

I was very disappointed when I received my order due to the fact that it had spilled throughout the packaging, so much that I could not even read the letter attached. Not sure how but I must of lost about a quarter of the product, which was not cheap. A new way of packaging that specific product should really be considered. Thanks Margie Duran

I guess I can't order certain items like maca which will arrive COOKED due to the heat during shipping to Florida.

Expensive for the amount of product I received. Would be expensive for me to place orders on a regular basis. Labels on product gave no suggestions on how to use/take the product.

no one answers the damn phone

I am VERY disappointed about the delay, especially since I ordered BEFORE you extended the time for ordering the Reishi product. I have a great need for the product since my husband suffers from dementia-Alzheimer's. I have researched and developed a protocol for his illness using ONLY supplements over the past three years and he is still functioning fairly well. I was hoping that he would have a chance to roll back his problem a bit with the Reishi so I am quite disappointed that we must continue to wait still longer. Daneen Peterson, Ph.D.

I am still waiting for my order and it's been over a week now. That's the only thing I can review on right now.

I would love nothing more than to give you great words of praise because I love your energy, comprehensive product line and willingness to pass on "at cost" deals to us, etc... BUT... I have experienced (this time anyway) some major insecurity about even receiving my order... at all! Upon placing the order... I immediately received an email saying my credit card had been declined and it was probably just a simple fix that required calling my bank to inform them I'd authentically placed the order... and to have them release any holds they may have placed on my card for my protection. First, I'd never received an email like that to ANY product I've EVER purchased from, ANY vendor. so was instantly concerned! Second, It just so happens it was important for this order to be sent ASAP — free of any issues — because I'd ordered a product that helps control my 83 year old mothers hypertension, and she only had about a weeks supply left. I thought... surely a week is sufficient to receive the order... but, knew I could not afford to lose any time processing things. I was at my computer when the mail about my credit card came so, called my bank within minutes. They were wildly confused because as best as they could tell... there was NO ATTEMPT to charge my card AT ALL from Raw Food World... and, there were NO HOLDS of any kind on my card. I instantly relayed this information to you both in writing AND by phone. TWO DAYS LATER you responded saying "never mind... it had gone thru ok now... my order was being processed. I was pleased to hear that but had lost nearly 48 hours processing my order... and, lost a bit of confidence your system was efficient and secure. I placed the order the afternoon of 4/30/14. You responded 5/01/14, it was being processed. NOW, it's 5/8/14 and my order is STILL not here! 10 days — and I'm STILL waiting! Mom ran out of her supply of Mega Hydrate 3 days ago... and, for the past two days her blood pressure has been elevated by 20-30 points. I've had to dance around with other supplements to control it... which as added stress in and of itself. I realize you're not a fully automated supply chain like Amazon or Vitacost ... but, living in a world where companies such as that deliver in 1-2 days FREE of charge... it's a little annoying and scary (and potentially dangerous) that I've not received the products I ordered... after 10 days! I'm grateful you do what you do to spread awareness of healthy products... BUT, you need to understand... your system of informing the customer of what's happening with their order DURING the processing period... is completely inadequate in my opinion. If you experienced a temporary outage of something, or ANY difficulty processing my order... you should have stayed in better touch with me about it. I could have ordered a bottle of Mega Hydrate from someone else just to tide us over till yours got here! Instead, I was completely in the dark to what was happening with my order till 5/06/14 when I received your mail with a tracking number... one week after I ordered it!. BTW... the mail contained no courtesy hyperlink to USPS for checking the tracking. Would it have been so difficult to add that link to your mail? Sorry to sound whiney... but seriously... 10+ days with barely any communication about what was happening with the order??? We use foods and herbs as critical medicines to manage moms hypertension, instead of prescription drugs that have side affects. I'll know next time that to avoid such unnecessary anxiety... I might need to order a month or so in advance! And, for the long term of things... how pragmatic is THAT? Just being direct. I forgive you... but also, hope you take this seriously. Thank you, michael cottrell order 14387973