The Raw Food WorldReviews of therawfoodworld.com

I enjoy Matt Monarch and interesting web-site, good products. I feel the website seems unorganized. It is hard to find product even if I do a search site for it. I ended up going through at least 3/4 catalog via his web-site to find some products I was looking for and it took over several hours to place an order. I feel the website needs to be re-done and improve the organization of the products and how to quickly find them. Maybe sometimes the products are there and then another time they are not because of (possibly) the way you purchase, I understand, but then it needs to be updated regularly. I had ordered Mega Hydrate POWDER through Amazon and noticed it came from Raw Food World but it was capsules and I paid a lot more for the powder so I sent it back and asked for the POWDER trying to explain it and they sent the capsules again through Raw Food World. I noticed the bottle said capsules but the plastic bag label said powder so someone messed up in packaging which I am guessing was Raw Food World's end. I tried to communicate this label mess up with Amazon which is very hard because of no phone # and very limited ways of communicating, and again tried to explain the situation and wanted the POWDER but they just gave me a refund. I was really disappointed because I use the POWDER. I figured Raw Food World probably had a huge miss-packaging, never the less looked for it on my last order with Raw Food World but they didn't have the POWDER, just the capsules. Wondering where I can get the Mega Hydrate - POWDER - form. Thank you,

I love that I can come to one place and find all the raw foods I like, but when I received my last order the bag of nuts was only 3/4 full and the coconut oil was leaking out of the container. This has happened before but I thought it was a fluke.

Regarding Dragon's Blood, I think you should send a note along with product explaining that we may need to cut off top portion of bottle opening in order to let product flow freely. It does not come out otherwise, and I had to figure that out myself. Also, several ideas for how to use product would be advisable to add to the note. It would help to give proportions of drops to what you are putting them in, etc. also. Thank you.

Bought a few things from the site that I really enjoyed and received quickly. However, there was one product I pre-ordered back in April 16' it's now going on October and it still hasn't shipped. Had to get a refund.

I am a first time user of Chorella-Ashwaganda. I emailed customer service for a recommended dosage rate for Chorella-Ashwaganda and was told that information cannot be provided due to legal reasons and that I should consult my doctor. However, there is a dosage rate stated on your website. What's going on?

The lotion that I ordered had a pump dispenser on it. Not only did the dispenser get permanently broken, there was lotion spilled in the bubble wrap and on the inside of the shipping box and paperwork. Not fun. I am glad I still had my old bottle/dispenser so I can use that one on my new bottle. Needs to be packaged better so it doesn't move around in the box and protect the pump dispenser. It is expensive lotion and I was disappointed that I lost some of it to poor packing.

I've been a customer for over 6 years and had no problems with my orders being processed correctly until last year. The first incident was resolved quickly once I contacted customer service. In the second incident I received 2 orders of the same items although I only ordered the items once and was charged once. Since I try to live by the golden rule and I didn't want any hassles down the road, I contacted customer service. They told me that it was an Amazon issue because Amazon processed my order but the link on Amazon for complaints was to Raw Food World. In the end I was told I could keep the extra items and so I have along with the emails between me and Raw Food World. Strange but true. I still don't understand how this doesn't hurt the company's bottom line and since I like RFW and want to continue to thrive I am concerned.

I was very satisfied with the packaging and the delivery was much faster than I expected. But I only received the one product as the other was on backorder...I have had no other communication saying when to expect the item on backorder.