The Raw Food WorldReviews of therawfoodworld.com

my order is taking too long ---not the 24 hr shipping out as stated

The packaging is in dire need of attention & improvement. I have received three damaged packages in the last six months. The one I received today had a tear in the cacao butter bag. The butter was all over the other products I'd ordered. A real mess!

As mentioned in the title, all good, but to date, I have never received a return call when leaving a phone message over the last three months, and I have never received a response from the 3 emails I have sent with product questions. If you know what you want and they have it in stock, then your golden. If you have questions, hopefully your have better luck than I have. Still no replies from email or via phone. I don't understand why, but I will keep buying the products I am familiar with.

I ordered the following on Nov 10, 2014 (Order No. 11414589): Organic [Red Gelatinized] Maca Powder, 1 LB (Qty. 1) Organic [Black Gelatinized] Maca Powder, 1 LB (Qty. 2) I have paid for the products via credit card. To date, Dec 25, 2014, I have yet to receive the products and I have not been updated on when I would be getting it. I would appreciate it if someone from Support Department could update me on this. Thank you. On the Ratings - there's no friction, yet. I just didn't get the products nor any update.

We have tried to resolve an issue for over two months, we sent several emails , left voicemails , we have not heard of anyone , customer service is questionable .

I placed an order for many items. Several days later I received a phone message that some of the items in my order were not in stock and did not ship. I was leaving the country and needed all the items in my order. I called the next day during business hours and left a message that I was leaving the country and needed to know which items did not ship. A few days later I received a phone message that all the items in my order shipped. Several days after that I received a phone message that some of the items in my order did not ship which was a contradiction to the previous phone message which said that all items did ship. I called the next day during business hours and left a message that I was leaving the country and needed to know which items did not ship. When they FINALLY called and told me which items did not ship, it was the same day the box arrived. They are on the west coast and I was on the east coast. During the whole process of trying to find out which items in my order did not ship I called their office many times over many days. Not once did they pick up the phone during their business hours. Since they do not pick up the phone during their business hours their answering recording should just say leave a message instead of saying "call during business hours." In the end the only item missing from my order was a package of kale chips. It would have been a disaster if important items were missing from the order because the extreme delay in telling me which items did not ship kept me form being able to order from another company. This is extremely horrible customer service to not tell a person what is missing from their order until the box arrives. Especially horrible when I told them multiple times I was leaving the country and needed to know so I could order missing items from another company.

Have placed 3 orders so far - 1st was wonderful & all was ok - products arrived as ordered and in a timely fashion. 2nd order was for a friend with cancer and they needed it ASAP. Raw Food World had taken too many orders for the amount of product on hand & they had to order more - my order was put on hold until they got more in stock and was delayed being delivered by 3 weeks or more to my friend. I recently placed my 3rd order and again, they didn't have enough product for the amount of orders they had received - they sent me an email saying they had credited my charge card. So, I've only received 1 out of 3 orders I've placed on time, 1 was very delayed and 1 I didn't get at all. :(

This was my first time calling the company to check on a backordered item. No one answered the phone on my first try. I called back and had to wait again and finally someone answered my call. That was not a good first impression. I asked if she knew when I would receive item and she explained that they still haven't received it in their warehouse. I asked if I would be notified when item would be shipped out and she said I would get an email with shipping info. I made this phone call after emailing you from your website to ask same question but hadn't heard back from anyone. I'm okay with waiting for the item but not okay with emailing and receiving no answer and having to call twice. Lady was very nice on the phone though. She apologized for not having product in just yet and thanked me for working with company (having patience). All in all, I like your company, the products you offer and the prices.