The Raw Food WorldReviews of therawfoodworld.com

your follow up emails on trying to sell us more things with the follow up letter in the box. your emails were forwarded to my spam email because it was too much trying to pull selling and emails about curing cancer...

Very nice people, great products just lacking in the communication department on orders. Called, left messages, sent emails - no answers.

I'm not sure which order you want my opinion on, because there were two recent orders. The one I'm going to comment on was supposed to be an 8 oz replacement of moringa leaf powder. I'd received an 8 oz. (on label) package that weighed 2 oz upon arrival. I was supposed to get a new 8 oz package that really weighed 8 oz to replace. it. Surprise: a 2 oz (on label) package was sent instead. But that's not the end of it. All these packages are being muled in and out of Ecuador. So I get one brought to me, and now I have to mule it back. And, the replacement isn't even right. And if this ever gets resolved, what is hopefully a a *real* 8 oz. package will have to be muled down again. This is displacing something that I could have brought instead. Those of you who live abroad know this issue.

The only complaint I have is they do not let you know when your order has shipped and I think it took maybe about a week to process my order. Otherwise I love the specials and products I get.

I got my product in a timely manner and it was exactly what I ordered, but from the day I ordered I was inundated with spam emails not related to my purchase. That ruined what could have been a 5-Star review.

Most of my orders over the years have been fine, but there have been about 4-5 mistakes during this time. Sometimes, the order has been missing an item or two (on in-stock items), and I've had to contact the site to ask them to send the rest of the order. One time, the order was incomplete because the item was out of stock indefinitely, and I was supposed to be issued a refund. The refund was not issued, and I had to contact the site to have them issue the refund.

Every time I order, I get a back order notice, and it takes weeks if not months to receive the order. If you do not have it in stock, don't sell it until you have an ample amount to sell.

I think my order was not shipped because 1 out of 3 items was on back-order. It should have been mentioned on the item page before ordering it; however, if in the interim of my ordering it happened at that moment to run out, I should have been notified by the customer service staff. After almost a week I had to contact them to find out why my order had not shipped and was notified then. I was told my other items could be sent and with expedited shipping at no extra charge, which I said yes please. But by the end of the next day, my order has still not shipped. I'm pretty disappointed.