The Raw Food WorldReviews of therawfoodworld.com

Poor customer service.

unresponsive costumer service, after several messgaes. so disappointed

I had done business with the Raw Food World for a few years and there were very nice people working there which encouraged me to recommend it to others as a source of healthy products. However, this last experience was horrendous. I live an horse away so before coming down for and order (since shipping is so expensive and no free shipping on big orders like just about every other company) I called to see if an item was in that I regularly purchased because it wasn't showing on the website. I did not want to make a trip if the product was not available since other items I might get at Raw Foods .I could get the equivalent elsewhere. I was told that there was no problem, the item was in stock. When we got to Raw foods, the item was in fact, not in stock. My friend wanted to pick up mainly some patches with b-12 but we discovered they had floc acid in them, not foliate which is what the body uses. They are not the same, and in fact folic acid is a chemical that uses up the foliate receptors making it harder for the body to use the foliate the body needs. I was surprised that this was something that raw foods did not know about or didn't care, and I became skeptical of other nutritional information it puts out. To her credit, one of the staff indicated she would try to ship for free, the item she had promised was in stocj when it came in, but later emailed me they were not going to restock the item. I suggested a few other alternatives too make up for the wasted trip, none of which were approved by Matt. Clearly the Raw Food world isn't interested in keeping regular customers if that necessitates caring about the customer. Having worked with customer service departments who do care in my role as an organisational consultant for a decade or so, I know the kind of customer service that is possible, and how much good customer service benefits companies through repeat business, referrals and reputation.

I ordered a product from this company and have still not received it. Made a call to the company, was told that it would be taken care of. Still nothing!!

Placed an order, I received the email, looked like my order processed. One week later , I called and customer service said it never went through. Now they have not gotten back to me. No previous order tracking from previous orders.

I don't eat food from china, wish you would say what country imported from and save me time, but I cannot order online anymore for food!!!!!!

I've received my order 10 days ago and tried unsuccessfully since then to get a hold of someone at customer service through emails but NOTHING. No one cares! The Raw Food World has become a shadow of it's former self. Since the money came pouring in, customer service has become the least of their concern. What we do get is tons of family videos and advertising. Once they get your money, they just don't give a damn. That was my last order.

Recently I ordered 1 bottle of hoodia from The Raw Food World. This company didn't even have the courtesy and/or decency to let me know that the item was on backorder---and wouldn't ship tentatively until Dec- ember 2015! I only found this out after having emailed them yesterday---09/29/15, to inquire about my order! No wonder I never received tracking information about this order.