The Raw Food WorldReviews of therawfoodworld.com

1) Orders take way too long to leave their warehouse, expect at least a week or more, plus shipping time. Patience is really needed with this company. 2) The Peruvian olives need to be more clear if they are pitted or not on the website. 3) Their website does not match warehouse inventory; ie: website says all Peruvian olives are in stock with the entire list of availability but they are not all in stock when I called. 4) I've called TRFW to see if they have an item in stock, they said they physically walked back to see if they had that item and was told they did. I made my order, and received my order a few weeks later with a note saying they were on back order for that exact same item, for which I've still not received 2+ months later. However, they did just recently communicate with me regarding this back order once I inquired. I'm still willing to wait rather than get a refund. 5) However, I then saw they had that item online on sale recently, I called back to check on my back order, and they said that item is not in after all. Frustrating run-around. 6) More time is needed for items to remain in the cart, it disappears before I can finish shopping. 7) Emails and phone messages take too many days to reply to. TRFW people seem nice enough when we talk in person or they reply by email, but they really need to get it together overall.

The website, itself, is poor, as far as the Searches, go. You put in a precise product or manufacturer that you even know they have, & it USUALLY turns up with nothing. (you may need to add a 'very'-if they have a product listed, that way.) Long ago, they said they were aware if this searching issue & working on it. - Nothing ever changed.. When writing Customer Service (as no one answers the phone), the answers you receive are ALWAYS incomplete,- NEVER addressing ALL your concerns or questions about a product...which should already be listed, anyway. You write again & the response is STILL incomplete. They, sometimes, don't even know what is on their own site, as I have been referred there for info that is absent. When a product is under their own label, all the information should be available-including ingredients, as there is no other manufacturer to look up. This info is frequently absent, & it's back to emailing Customer Service. I very much like the videos & video information provided by Matt, - but beyond that, it has been a lot of trouble, time, & frustration - locating items & obtaining proper information - in the desire to be an educated consumer. I have placed large orders- but less frequently now, - due to the above,.... & comparatively high shipping rates - which seem to negate the savings that they issue, each month.

Ordered several items, and found out after the packaged shipped (by chance) that some of them had been recalled for samonella contamination. When the package arrived, I checked the UPC codes on the items and they were indeed recalled (JEM Raw Cacao Hazelnut butter). Had to contact customer service to figure out what to do--they said to mail the items back and refunded just the cost of the items (i.e. i was supposed to pay for return shipping myself). The explanation for how these items were shipped in the first place was "I don't know, we had already pulled all of the JEM products due to the recall"....not very comforting--if I hadn't randomly been reading a NY Times article about something else that briefly mentioned the JEM recall in passing, I would never have known there was a problem, and eaten the recalled butter and could have gotten seriously ill. Between RFW's initial failure to enact the recall, and then subsequent response that made me pay for return shipping (when this was definitely zero % my fault) and did not compensate me at all for the time I had to spend figuring this out and dealing with it, it was a pretty terrible interaction that put customers in danger. I hope I was the only one who was sent this stuff, or people are going to get hurt. After this bad experience, and a prior difficult interaction with customer service, I probably won't shop here any more.

I ordered a juicer on or around Nov. 30 2015. I called on 12/9/15 and was told my situation would be sent to a supervisor by email. I would aslo receive an email today 12/10/15 advising me of what has been or needs to be done in order to get my juicer delivered. I have not recieved this email. I would not feel comfortable doing business with company for the lack of follow up on my situation. I can excuse the juicer not comming if I were simply told why the shipping to me has been delayed.

I ordered 4 bags of figs. Two of the bags were fresh and had expiration dates, and nutrition labels, the other two bags did not have labels and were obviously very old and dried out.

After placing order, waited a few days, still no shipping confirmation or tracking info. Had to write in to ask for follow up. They apologized for the inconvenience and said the order would go out that day. Three more days later, still no shipping confirmation email, no tracking number, no product. Company has great products, but this lack of promptness is frustrating.

I made an order with you and am concerned about delivery time. I was told on the 16th that the order had been shipped, today is the 22nd and it hasn't come. You are probably saying 7 to 10 business days; within the US I kinda think it should be here by now. With your business the most important thing is timely delivery of orders. Thank you

I found this book to be totally insubstantial. There were some general ideas for using raw food for weight loss but nothing that could be followed and used. The last number of pages were just sales links to products available to buy at The Raw Food World. This is not a $10 ebook value. More of a sales pamphlet for products in The Raw Food World. Very disappointing because I think Anglea's story is very compelling and could be of great value to people wanting to lose weight in a healthful way, but if this were their first introduction to such a regime I think they would not take it any further.