Ellen
Results but frustrating...
I have been a customer for several/many years now - a small one but a regular customer. I choose to phone in my order which is always the same. It is frustrating that most of the time I must leave a message for them to call me back. Only one time did someone pick up on the first call. My last experience was the most frustrating of all. Someone called me back over 24 hrs. later and then e-mailed me that my credit card had failed which concerned me very much since I knew it should be good...and it was good. Then I had to call them back and leave another message for them to try my card again. They e-mailed me back and said I needed to pay them by Pay-Pal since they had not kept a record of my credit card number on the computer. The Pay-Pal experience took quite a long time and was very intrusive into our financial/banking information. In the end it did work but it was not a pleasant experience or as easy as they had told me it would be. I much prefer to call in my order and give them my card and take care of the transaction in one call. This was the longest and most frustrating experience I have ever had with this company. I don't understand why ordering has to be done electronically. Some of us still like the old way of doing things. If I could find this item somewhere else I would. This was the first time the item cost as much as it did also...quite a bit more than the last time. Having said all this the people are all very nice when I do get to talk to a real person which I do prefer.