kelli
Horrible customer service
I ordered a sample pack... didn't see any fine print that they then automatically set up future shipments. I called, got nowhere, so sent an email, requesting to cancel all future shipments, as the product didn't work for me, and asking how to get a refund of the 2nd package I had received. Got a very nice email with a return/refund confirm# and an address to send back stating once they rec'd the pkg, they would issue a refund. From that point, even with confirmation that they had rec'd the returned pkg, they refused to issue a refund. I even got my bank involved, all to no avail. I understand not every product will work for eveyone, but better customer service would've generated a postive review from me about the company at least.
Response from Team TheraventDec 15, 2014
Hi Kelli, First and foremost, my apologies that you had such a bad experience with our customer service team. I'll forward your email to them and we will ensure a refund is processed. We are sorry the devices did not work for you, could you share the reason you did not continue using them? I'll reply with a resolution on your account shortly. Matt