TheraNest by Ensora HealthReviews of theranest.com

Just spoke with Zach at TheraNest about a billing issue. He solved that problem as well as a few others for which I’d been looking for a more efficient process. Excellent support!

You guys are great and are constantly improving. Only constructive criticism I have is your priority of changes sees odd, at times. There is a litany of requests for minor client account improvements, no changes in 8 months. Also, the client portal billing tab is still a dollar sign - tacky and embarrassing to explain to clients (c'mon, this is a fast fix).

Theranest is easy to navigate and I can get a response to a question same day.

The site is very user friendly. Whenever I have a question or concern, there is always someone to help or a way to get an answer. The only suggestion I have is when you update the site,I think a notification is warranted.

Theranest needs to provide more video trainings on how to manually process paid insurance claims, including how to seamlessly submit to secondary.

Nothing is perfect, but this is close~

I really like Theranest's ease of use. for I am a new customer and I have been able to learn to use the system fluently with low stress. If I have a problem there are instructions and videos to help. It has great features like drop-down boxes, Wiley Planner, and telehealth. I love the client portal concept, but it has been a significant source of stress. The advanced availability started listing my schedule as completely full for the last month. The tech help is extremely frustrating and seems only to placate my concerns, but has done nothing to resolve the issue. At this point, I would NOT recommend Theranest. I hope that my perspective can change, but that depends on Theranest.

I am new to Theranest - two months, and it is an absolute nightmare. Often instructions do not work. Data entry is impossible at times. A click sequence works a few times, until it doesn't. Same function, same sequence of clicks on same pages and you hit a dead end. Can't find notes unless you know a backdoor secret. IF I was playing the old game MYST, that is what makes the game challenging - but this is me trying to get through my day! So, I came on here to write that review - and I found even worse situations that make mine look like a picnic! If you came to tell people how bad this company, please write your review and post it. No one should do business with these people. Friends don't let friends drive drunk. Friends don't let friends sign up with Theranest. They can't survive by doing wha they do, and they have not changed for four years - look at all these bad reviews. Expecting Theranest to improve is like expecting someone with NPD to get better, or a sociopath to become a major contributor to cultural improvement. Miracles can happen, but this is not going to be one of them.