TheraNest by Ensora Health Reviews | Read Customer Reviews of theranest.com

TheraNest by Ensora HealthReviews of theranest.com

3.8290 reviews
Administration & Services
1500 1st Avenue North, Suite L135, Birmingham, Alabama

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TheraNest by Ensora Health

About TheraNest by Ensora Health

About UsTheraNest is the go-to EHR software for mental health professionals, from solo practitioners to group practices. We are committed to empowering therapists by simplifying complex administrative tasks and improving client engagement. TheraNest is designed to support the needs of modern mental health practices, helping professionals manage their practice efficiently while focusing on delivering exceptional client care. Why TheraNest? Our software is built to adapt to your practice's size and pace, scaling as your client base grows. With TheraNest, you gain access to powerful telehealth capabilities, allowing you to meet your clients wherever they are. Our intuitive scheduling, billing, and documentation tools make running your practice smooth and straightforward. Plus, with unlimited storage and support, you have everything you need to manage your practice at your fingertips. When you choose TheraNest, you're not just choosing software; you're gaining a partner that’s invested in your success. Switching to TheraNest is EasyDon’t fear, your data is in good hands. When you subscribe, we offer a complimentary 15-minute meeting with our onboarding team to help format and import your data. Choose an annual plan and we'll handle the data migration for you at no extra cost, ensuring a smooth and effortless transition. Getting StartedDon't just take our word for it, try it out for yourself! Start your FREE 21-day trial today and see how easy it is to get set up with TheraNest.

TheraNest by Ensora Health (theranest.com) has 290 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: theranest.com
Website: theranest.com
Category: Administration & Services
Location: Birmingham, Alabama
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TheraNest by Ensora Health reviews

290 approved reviews, newest moderated first

Lena A.
Jul 13, 2026
The rip you off and have horrible customer service
Their platform is overly complicated, not user friendly, they rope you into yearly subscriptions with no opportunity for proration, and their customer service is the absolute WORST. It takes them days to respond, and they send you links to articles that aren't there over and over again. Anything is better than Theranest.
Response from TheraNest by Ensora HealthJul 24, 2026
We're really sorry to hear about your experience. This is not the standard we hold ourselves to and we take every concern here seriously, from the support response times to the subscription terms. We'd genuinely like the opportunity to make this right. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are heard by the right people. Madison TheraNest by Ensora Health
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Richardson F.
Jul 8, 2026
I could not really tell you right on…
I could not really tell you right on the top of my head, but so far, so good. There is always a willingness to help, I sense.
Response from TheraNest by Ensora HealthJul 24, 2026
So far, so good is a great start! We're glad you've felt the willingness to help and we're here whenever you need us. If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
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Lauren G.
Jun 8, 2026
Responsive support and cost effective
As with any new tool, there is a learning curve and TheraNest was no different; however, I have found the support team to be responsive and helpful. TheraNest provides both live and recorded webinars and an extensive web-based support center to guide users. I am in private practice and feel that the cost is reasonable and I am happy to pay it for the time I save with the administrative part of my practice.
Response from TheraNest by Ensora HealthJun 9, 2026
Thank you so much for this thoughtful review! We know learning a new system takes time, and we're really glad our support team and resources have made that process smoother. It means a lot to hear that TheraNest is saving you time on the administrative side. That's exactly what we're here for. Wishing you and your practice all the best! Madison TheraNest by Ensora Health
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Laura A H.
Jun 8, 2026
Real Live Support Staff vs. the bot Called Hildy
I really miss my first two years with TheraNest when I could talk with human beings for help with service concerns 7 days a week - rather than bots.
Response from TheraNest by Ensora HealthJun 9, 2026
We're sorry to hear your support experience hasn't felt the same lately, and we completely understand the value of talking with a real person when you need help. The good news is that our live support team is available 24/7 at 877-288-5583, and we want to make sure you're getting connected to them when you need it. If there's anything we can do to make your experience even better, let me know directly by sending an email to [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
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Sedalia G.
Jun 6, 2026
Some parts are scroll only so you can't see whole segment
Some parts are scroll only so you cants see and print screen with whole phone number nor see it, I hate the scroll which limits view and ability to print off on some parts of the client information!
Response from TheraNest by Ensora HealthJun 9, 2026
Thank you for the feedback. Visibility and the ability to print complete client information are important. If you'd like to share more detail, please email [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
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Valencia M.
Jun 2, 2026
I really love how easy it is to…
I really love how easy it is to navigate also the number of things that allows you to cover all of your basis if I could rate it a 10 star I would.
Response from TheraNest by Ensora HealthJun 9, 2026
We're so glad TheraNest is making navigation and documentation feel effortless, that's exactly what we aim for. Thank you for taking the time to share your experience! Madison TheraNest by Ensora Health
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Shaena L.
May 29, 2026
I would like the ability to back date…
I would like the ability to back date documents and to have a default calendar week view when logging into theranest.
Response from TheraNest by Ensora HealthMay 30, 2026
Thank you for sharing this! Both of those are really practical suggestions and exactly the kind of feedback that helps us improve. We'll make sure it gets passed along to the right team. If you ever have more ideas, we'd love to hear them at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
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Sonya Thomas, L.
May 29, 2026
Internet goes out a lot.
Internet goes out a lot.
Response from TheraNest by Ensora HealthMay 30, 2026
We're sorry to hear that! Connectivity issues can be really disruptive, especially in the middle of a session. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll do our best to help figure out what's going on. Madison TheraNest by Ensora Health
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