Shipping took over 2 months, and the pulls for the single sleeved packs were complete garbage
Response from thepokenest.comMay 19, 2024
Hi there!
Your order was shipped on the release date. You ordered a preorder that was sent to release at a later date. The reason "shipping" took 2 months, is simply because the product was not released yet by The Pokemon Company. Please understand that you cannot receive an order prior to the stated release date. Also, ThePokeNest cannot control the randomized pull rates of Pokemon packs. Leaving a negative review because you didn't receive positive pulls is very unfair to our business. ThePokeNest cannot control that.
Thanks,
Tristan
ThePokeNest
JO
J.O
I wouldn’t buy their mystery holo…
I wouldn’t buy their mystery holo again. I mean I know the chances of pulling an amazing card are slim but does it have to look like it went through a paper shredder.
Response from thepokenest.comMay 7, 2024
Hi there!
I'm sorry that your experience wasn't up to par :(. We have quality checks that all vintage cards are Lightly Played or better. Keep in mind that these cards are often times 20+ years old! We offer returns within 30 days of delivery if you'd like to return your vintage Holo pull!
Thanks.
JB
Justin B.
Bait and switch
I ordered a charizard tin and got a great tusk one bait and switch
Response from thepokenest.comMar 13, 2024
Hi there, Justin! Tins are randomly selected unless you buy an art set of 3. This is clearly explained in the product listing. Thanks!
DW
deanna W.
I ordered a subscription on October 14
I ordered a subscription on October 14. It is now November 17th And still no cards. My credit card was charged for the last two months and received nothing. Customerservice is very poor. I have a total of seven emails to him and only one response asked to cancel my subscription a few times and never heard back still today. No cards.
Response from thepokenest.comNov 17, 2023
Hi there,
Subscriptions are sent out on or around the 15th of every month. If you order after the 7th of a month, your subscription will start the following month. Since you ordered after the 7th of last month, your subscription started this month, November.
November subscription boxes have not gone out yet. Please review the subscribers terms, thanks!
- ThePokeNest
NC
Nicollette C.
Check out their awful customer service…
I never received my preordered premium mew collection box, I contacted them after 2 weeks of the tracking never updating. Felt Tristan from pokenest was making it my problem something went wrong with shopping. Was told to create a lost package claim through the carrier against felt this wasn't my problem but pokenest made it my problem. that got rejected by the carrier
I contacted them against after 30 days and still no update. was told of receive new tracking info by 11/8. Still haven't received any. Edit- this review is on my order number 5586 to which I have not receive it and I have not received updates tracking as I was promised. Edit they threatened to blacklist me because I want a refund, tracking still hasn't updated since Oct 6th and says awaiting package meaning they never brought it to usps
Response from thepokenest.comNov 13, 2023
Hi there,
This order #6135 is marked as delivered by USPS. Is there another order that you are referencing? If there was a replacement sent out, it may still be on its way. This review was made 2 days after the replacement was sent out. Please make sure to check your email for the tracking, as a notification was automatically sent out upon fulfillment by our system. It may be in your spam folder! You never know!
Edit:
I have reviewed your response. As stated from our previous communication, a replacement has been sent. A refund can only be assessed in accordance with our shipping and refund policy if a replacement hasn't been sent.
This will be the last time that I respond to you unless the situation changes. You have been provided with all of the necessary updates, information and timelines for your order & replacement in accordance with our shipping policy.
I urge you to remain patient for your replacement to arrive. Your communication has been very antagonistic and I do not appreciate your use of obscenities towards me during our communication. Please refrain from this, or you will be blacklisted and banned from our business.
Thanks,
Tristan
ThePokeNest
SC
Scott
Bad customer service
Pokenest never sent the products I paid for, this has been confirmed by eBay and usps. Then pokenest says I shouldve paid for the insurance for a product that was never mailed. This type of customer service is laughable. I suppose i shouldve looked into this guy before ordering and his previous companies trendpoke and poketees. Alot of similar complaints. Im just happy i only placed a small order. Couldve been worse i guesse. As far as him claiming he went out of his way to refund me, completely false. After months of back and forth I have gone through my credit card company to dispute the charge, so this is how ill get my refund. This guy cant stop lying and all over 69 bucks. Best of luck to anyone looking to order through pokenest.
Response from thepokenest.comJun 18, 2023
Hi Scott,
Thanks for your review. Please understand that USPS lost your package and you were fully refunded, which we didn't have to do. You did not pay for insurance. Yet, you are still here making multiple reviews when you only purchased once. Orders are dropped off in bulk shipments, and USPS scans them in at the regional center, because of our large order volume. USPS did not refund us, and I went out of my way to personally refund you and take the double loss. If there was something else I can do, let me know. It's really as simple as a lost item by USPS and a refund was issued.
AS
Anthony S.
avoid this company
I placed an order on May 07th for almost $300.00 and still have not received my order. When I use the tracking number that was provided it say that USPS is waiting for the package. When I first reached out the communication was great and I was told to file a lost package claim with USPS. I have reached out several times sense I have made that claim and have heard nothing back. I have asked for a refund or for another package to be sent out and get no response. I am willing to change my review if this issue gets taken care of.
Response from thepokenest.comJul 11, 2022
Hi Anthony!
In cases where a package is lost or stolen after fulfillment, unfortunately we have no control over this. The reason for filing a USPS lost package request is to gain some evidence so we can ultimately receive a refund from postal insurance in order to refund you. Since we have not heard back from USPS on this issue yet, we have not responded to you prior to this.
Please remain patient, and if we receive a refund from USPS, we will refund you the $150 of insurance that is included with USPS priority claims. Unfortunately, we cannot send a replacement order due to inventory stock.
CK
Ckmluo
Communication shortfalls
ThePokeNest failed to adequately inform me of delivery delays for product I ordered. ThePokeNest failed to answer messages, emails, or questions regarding the status of my order until threatened to do so. I went weeks without a response, until a chageback was filed with my bank. Posting a negative comment or legitimate question on thier Instagram page @thepokenest that ThePokeNest will result in a immediate social media ban and censorship. I started a Reddit discussion about these issues and was meet fiercely with backlash.
Quoted is owner and operator of ThePokeNest, TrendPoke, or PokeTees operated under Dacey Games Inc. according to the BBB, "I urge you to take a look in the mirror and ask yourself "is it worth it" and have the wherewithal to just move on. I'm going to end this one last time and literally tell you to go back to your cave and post on [r/depressed](Blocked Link) if you need to vent to someone. Go see a therapist if you need to, man. Have a nice day."
He viewed my Reddit history to make this reply. What you make of it is up to you.
I recommend extra scrutiny when when shopping with this merchant known previously as PokeTees or TrendPoke according to publicly available infomation.
Response from thepokenest.comMay 28, 2022
Hi Paul,
This happened over 8 months ago, and your reviews are continuously taken down due to false information. We will do everything we can as a business to have trustpilot have this one taken down as well. I take it that the comments we made to you to see a therapist was taken as a direct insult, when in reality, we want you to receive genuine help, and have this issue resolved. You posted this "https://imgur.com/a/NBi4hxb" and I truly am concerned for you.
I want to see you thrive, and not attack a small business over something that has been handled and you have already received a refund for. We banned you for charging back a preorder, and this is in our policies that are again, a business policy to help customers and our business alike for business to run smoothly. If you choose not to abide by the policies agreed to at purchase, then it is what it is.
Again, I urge you to please let this go, or ThePokeNest will continue to have to defend our stance on this. My mother also died when I was young. I empathize with you wholeheartedly.
The answer is not to project...it's to reflect. Much love, and please take care.
Tristan
Owner
ThePokeNest
