The Points Guy Reviews | Read Customer Reviews of thepointsguy.com

The Points GuyReviews of thepointsguy.com

4.2105 reviews
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The Points Guy

About The Points Guy

The Points Guy (TPG) was created for travelers, by travelers. Founded in 2010 by Brian Kelly, TPG has grown from one traveler's passion for points and miles into a leading travel media platform trusted by millions worldwide. Our mission is simple: help people travel better, spend smarter and explore further.Our team — with a combined 400+ years of travel and credit card expertise — covers everything from credit card reviews and loyalty program strategy to airline, hotel and cruise news. We're travelers ourselves, and we bring firsthand experience, deep industry contacts and rigorous fact-checking to every guide, review and recommendation we publish.Editorial independence is core to who we are. While TPG may earn compensation through partner links, our editorial team alone determines what we cover and how we rate it — our analysis is never influenced by card issuers, banks or advertisers.Beyond travel tips, we believe travel is a force for good. Through initiatives like our TPG Awards and partnerships with charities such as Rainbow Railroad, Make-A-Wish and PeaceJam, we give back to the communities that make travel possible.Whether you're chasing your first free flight or optimizing a decade of points, TPG is here to help you get there.

The Points Guy (thepointsguy.com) has 105 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: thepointsguy.com
Website: thepointsguy.com
Category: Media & Information
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Points Guy reviews

Showing 9 reviews with 1 star · Clear filters

MsAnn
Oct 30, 2025
I wish I could give zero stars
I wish I could give zero stars. DO NOT CLICK THE WEBSITE OR YOU WILL GET EMAIL FOREVER! Plus they will sell your data and you will get tons of travel spam. I’ve unsubscribed many times.
Response from The Points GuySep 2, 2026
Hi, thanks for taking the time to share this, even though it's clearly been a frustrating experience. We're sorry you've had to unsubscribe more than once. To be clear, we don't sell reader data to third parties; emails come from TPG directly or from advertising partners we work with, and unsubscribing should take effect right away. If this is still an issue for you, please reach out to us at [email protected] with the address you've been using and "Trustpilot - MsAnn" in the subject and we'll look into it for you. - TPG Team
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Mark B.
Sep 2, 2025
App and Support
The app and the support received via email seems to be useless. You cannot add any loyalty programs or info. When you report, get the same answer months after reported. They claim improvements made but no change.
Response from The Points GuySep 2, 2026
Hi Mark, thanks for taking the time to share this. I'm sorry the app experience fell short -- to be upfront with you, TPG doesn't currently have an app, so if you're running into this now, that's likely why things have felt stuck. If there's anything else on the site or in our emails we can help with, feel free to reach out to [email protected]. Appreciate you sticking with TPG. - TPG Team
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Kristen
Apr 22, 2025
Spam is out of control
Spam is out of control. I have unsubscribed multiple times and still receive emails daily, for months. Don't give them your info or you will never get rid of them.
Response from The Points GuySep 2, 2026
Hi Kristen, we understand the frustration. If this is still an issue for you, please reach out to us at [email protected] with the address you signed up with and "Trustpilot - Kristen" in the subject and we'll look into it for you. - TPG Team
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James F.
Mar 30, 2025
I believe this site gets kick-backs for…
I believe this site gets kick-backs for reviews. My experience with banks that they recommend (Chase in this instance) do not come close to what the editors claim.
Response from The Points GuySep 2, 2026
Hi James, thanks for taking the time to share your frustrations with us. We do disclose when we have an advertiser relationship, and yes, some of our content is sponsored by partners, including card issuers. Most of what we publish is editorial, though, and reflects the honest opinions of our team, who overwhelmingly carry and use the cards and products we write about. If you have any specific questions we might be able to help with or things we should know about any particular card, please reach out to [email protected] with "Trustpilot - James Faron" in the subject, and we'll take a look. - TPG Team
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Elizabeth T.
Feb 18, 2025
VILEST SPAMMER!!
VILEST SPAMMER!!! I love these jerks. We routinely collect $500 per blatant spam incident where I work and this guy is BLATANT. Easy $500.
Response from The Points GuySep 2, 2026
Hi Elizabeth, thanks for taking the time to share this with us. If this is still an issue for you, please reach out to us at [email protected] with the email address being contacted, a copy of the message, and "Trustpilot - Elizabeth Thorne" in the subject, and we'll look into it for you. - TPG Team
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Gina
Jul 10, 2023
Not accurate
Not accurate, information provided by your editors is wrong. So, dear readers don't believe these people.
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Tee
Mar 9, 2022
The Points Guy is stupid
The Poinys Guy is stupid. He paid $200 for a cheap flight to United Arab Emirates and got an economy seat with plenty of leg room for his six foot height. This is helpful as I am six foot three. He then proceeded to make stupid remarks about the gate attendant, the catering service, or lack of exclusive lounge. Stupid. 1. Many lounges are not that exclusive and mostly useless for quick connections. 2. I always have paper form as well as electronic phone form for gate attendant to see. 3. Many people are on strict diets and do not want to eat on board, preferring quietly to read a book. He is a useless shill for bank cards.
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Ralast
May 24, 2021
Very stupid articles
Just saw an article on TPG where the title mentioned 'secrets' to dealing with the car rental shortage. These 'secrets' were things like using Uber. No, TPG, Uber isn't a secret. Also, there's a shortage of Ubers, so the article is 100% unhelpful.
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