ThePinGurusReviews of thepingurus.com

2nd review. 1st review found below... Company promised to make up for the their lack of customer service and poor turn-around from my first order; however, the process seemed just as bad the 2nd time around. Communication was poor as it took days waiting for a follow up. I reached out to ask about tracking 3 weeks ago and have not received any response back as to where my current order is. I gave them another chance, but I was fooled to believe I could trust them as business partners. Writing a review seems to be the only way to really get their attention. 1st review that was asked to be deleted by them last year: "I ordered back in July and at the time they were very responsive to my e-mails and had a proposed delivery time in mid Aug. Once I submitted my order, communication became sparse and my order has still not been fulfilled (currently 8 Sep 2020). I reached out multiple times and got responses claiming my package was being packed, but I have yet to receive a tracking number weeks later. Extremely disappointed with the lack of communication, customer service and overall professionalism. This seems to be a trend as their is a similar situation which occurred earlier this year on March 9, 2020."

Ordered pins for my company and never received them. At first, the person who contacted me (Ben) was very responsive. However, he became less and less responsive as time went by, and I should have noticed the red flags but I needed to reach my deadline so I ignored them. Purchased the pins and paid extra for faster shipping, but there were absolutely no updates after the order confirmation. After days of trying to email and call for an update (with no response), I decided to cancel my order. I still haven't received any response, and it's been weeks.

Business Closed? We placed an order at the end of January to be delivered Feb.20,2020. It is Feb 21, 2020 and no pins Can not reach anyone by phone or email. All voice mail boxes are full. Paid for Pins we did not get.