Tallon D.
Five-month delay, recycled promises, and a forced cancellation
I am writing this to warn fellow fragrance community members about the deceptive fulfillment practices of The Parfums. I placed an order back in February (#TP1324198TSD) for two luxury fragrance bottles. Over the next five months, my order was stuck in a continuous loop of missed delivery windows. Every time I followed up, customer support provided the exact same generic, copy-pasted "14–18 business day" fulfillment timeline. They recycled this exact excuse three separate times over several weeks without showing any actual progress. To make matters worse, their publicly listed contact phone number is completely non-functional and routes to an entirely unrelated private party, preventing any direct phone resolution. When I finally held them accountable to their missed deadlines and requested an itemized explanation for the five-month delay, the Customer Support Manager refused to provide answers. Instead of fulfilling the long-overdue order or providing a transparent update, he chose to abruptly and forcibly cancel my order entirely, threatening a "permanent ban" if I filed a chargeback to get my money back. This company is utilizing predatory stalling tactics and lacks basic transparency. If you value your time and money, buy your fragrances elsewhere. I will be monitoring my account closely to ensure the promised refund actually posts.