Roberto Quiz J.
Horrible experience
Horrible experience. My fragrance would not shit for more than a month, so I canceled my order. And a week later I still have not received my refund. They're a scam.
Theparfums is listed under Cosmetics & Makeup.
Theparfums (theparfums.com) has 160 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Roberto Quiz J.
Horrible experience. My fragrance would not shit for more than a month, so I canceled my order. And a week later I still have not received my refund. They're a scam.
Red
They most definitely suck. My order was processing for almost 2wks. But the prices are good. Just terrible service for as delivering the product.
Mohamed F.
They never sent my order and they never answered my emails and everything is a scam. I’m contacting my credit card company to get my money back.
Masonic M.
Purchased a bottle of Amouage Timber. 3 weeks passed and asked where is my order? The responded quickly and said next week it will ship. Waiting another week and asked again. They said they didn't get the shipment and didn't know if they ever will if I want a refund. They issued a refund minus 25.00 . Very sketchy will never use again . Paid 25 bucks to learn the lesson.
Patricia C.
I ordered a fragrance on Nov. 15, with the clear statement that it would be 1-2 weeks processing before it shipped. Not an issue. Three weeks go by and I still don’t see a shipping confirmation so I reached out to customer service. They assured me it would ship by the end of the following week. That time comes and goes, no shipment. I email again, I’m again told it will ship by the end of the next week, but it doesn’t. It is now five weeks since I ordered, and this was supposed to be a Christmas gift. Despite being assured it would arrive before Christmas, I’m now told it will ship “next week” which is literally Christmas. I have requested a full refund. This company is disorganized, likely a scam, and will blame vendors instead of themselves. I’d stay away from them at all costs.
Nick C.
This company is absolutely a scam. As other reviews have stated, they do not ship when they say they will. They also do not respond to messages. I have emailed multiple times and never received a response. Had to open a dispute with my credit card company. Avoid at all costs. Not worth the hassle. Go to a reputable seller.
Thomas R.
This is a fraudulent website. They claim shipping takes 1 or 2 weeks, but it's been 5 weeks and nothing. They don't respond, they're out of stock, and the owner just uses your money to get parts from previous orders. Like a Tinder scammer, they'll wait for someone else to pay for an order before fulfilling yours. There's no clear information on their page, and after more than a month they might tell you they're out of stock, always blaming the shipping company. If you don't mind waiting a month only to be told they don't have the product you want or to be kept waiting, then this is the place for you. But if you want an authentic product without any hassle, it's best to avoid a bad experience. My purchase was on November 1 and still nothing, they mentioned that the brand just don’t want to supply the products, so o I will have a refund once they collect the money back and would take about 15 days… so do I supported his business (scam) for about 45 days.?
DMITRY
This company absolute fraud they don’t have any fragrance you on their site theparfums I placed order 3 and a half weeks ago and nothing I contacted their customer service and received some answer that order on hold because they couldn’t verify payment method after I mentioned that ill refer their fraudulent business to FBI they refunded my money