TheparfumsReviews of theparfums.com

No phone number to customer service. No physical address. No names of representatives that can help with issues. This was the worst buying experience that I have had in a long time

I had a very frustrating experience with this store. Despite placing my first order over two months ago and a second order weeks later, neither was ever shipped. I contacted customer support multiple times and consistently received vague responses, shifting timelines, and promises that were never fulfilled. There was a clear lack of transparency, planning, and follow-through. While communication existed, no concrete action ever happened. Canceled my order after almost three months

Constant shipping delays and excuses. Order was placed 6 weeks ago with the note it would ship in "1-2 weeks." I received a tracking number 3 weeks ago but the package has not shipped. I've been told twice over the last month my order would ship by the end of the week. Sent another email 5 days ago with no response, emailed them again today. Not sure why they are doing but the constant delays and excuses are a terrible way to run a business. UPDATE: Due to unresponsiveness on my last email I filed a claim via PayPal. The Parfums responded immediately and shipped my order within a few days. Because of the delays they had issued me several gift cards and I placed another order as I essentially got the fragrance at half price. Order was placed on Feb. 3 with estimated shipping of 1-3 weeks. At the end of the 3rd week I emailed them and was told it would ship "within this week or the next" at the end of the 2nd week I emailed them again and was told they "expected" it to ship within 14-18 days. This would put me at 2 months with no guarantee the item would actually ship. I've requested an immediate cancellation and refund.

Horrid shipping. I’ve had to cancel half the orders I placed and still the orders I received took over 2 months. They say 2 day shipping that’s a lie. They don’t even follow their own guidelines. Fragrances are legit but if you’re not willing to wait 2 months I wouldn’t order from them. And by the time they actually fill the order I promise you you can find the fragrance somewhere else and just cancel your order with them. If they don’t fill the order in 2 weeks than cancel has been my logic. That’s the time they hv set for themselves so I’m hold them to their own standards.

I purchased Vertus Vanilla Oud the 11th of December 2025. On the app store it stated will ship out within 1-2 weeks. I was ok with that due to a fair price, but I wouldn't say outstanding. I patiently waited over month because I figured the holidays ect... When I reached out I received a apology for the delay and asked if I wanted a discount voucher on my next purchase or a refund. They also stated that my order would ship out the following Monday. I requested a refund. No response for 2 days and then I received a refund denial due to a shipping label being created. I waited patiently again after receiving a ups tracking number which never updated with a received parcel update. After this they stopped responding. Through prior experiences with less reputable discounters I luckily made my purchase through the shop app using Affirm. I opened up disputes through Affirm, the Shop App, and Shopify platform. Once they were contacted by Affirm only then did they send me a cancelation email. It still ended up taking about 2 weeks to receive a full refund. The reviews on their shop app store gotta be mostly fake. There's no way all the independent reviews on here are this bad but no one on the Shop app has this horrible experience. I suggest anyone reading this review utilize Affirm, Klarna, or Afterpay if its a payment option for less reputable stores. It at least gives you a added layer of protection and recourse. That or use your American Express they have a solid no bs policy when it comes to these matters. I can't same the same for banks and other credit cards. Bottom line stick with trusted discounters. Don't waste your time or money with this place

Ordered the Creed Zarian Oud which is one of the most expensive products that Creed sells, order was placed on November the 23rd, 2025, I just received it yesterday, January the 24th of 2026. The item was supposed to be brand new, it was missing the plastic wrap around the box, missing one of the marketing pieces inside the Creed box, atomizer smelled like someone had already used the product. Horrid delivery times, misinformation about the speed of delivery, selling used items as brand new.

It's been over a month and while they printed shipping labels, it's been 13 days and still UPS has not received the item yet. I see some people have eventually gotten their products sometimes a month later, but it's been just over a month and no clear path to getting my items. I will likely cancel in the next couple days if there is no movement as I assume they do not have the product and no ETA when they will get it

I ordered Dec 15 2025 and it's now Jan 20 2026 and no order delivered. This place is a scam.