ThePaintStore.comReviews of thepaintstore.com

My experience is bad. I haven’t received my product yet although I paid $21 for Shipping. I have no idea if they’ll send the right product. I have very little faith in them as their communication is extremely poor. The only reason I use their services to begin with was because I wanted a specialized paint that they seem to have offered I question when the paint will get here and if you know anything about Painting, you usually want it in a timely manner because it’s holding up everything They didn’t send me any shipping information after I place the order I had to go out of my way to find out what the tracking number was and now it’s going to be it’s like shipping takes two weeks and I haven’t received my product. I tried to communicate with them. Their communication is poor. They don’t answer their phone. I don’t know even why they list a number. Maybe I’ll improve my review if I actually get the product I paid through the nose for it wasn’t like it’s a discount paint store I paid retail so I don’t know what the advantages of shopping here. The only reason I purchased here is because I wanted a specialty color that they offer from modern Masters paint we’ll see how it goes but as of yet I would give it no stars if I could the price was exactly a higher than it is in on Amazon. The shipping is extremely poor and spotty in the communication is nonexistent so

Absolutely Terrible. They ignore repeated requests to speak to a representative. They shipped things so late that we had to go to another company and ended up spending twice as much for paint and once it finally was delivered they repeatedly ignored our requests to return until the return window closed. I work for a company that uses quite a lot of paint so they have lost out on thousands of dollars worth of orders on an annual basis.

Run away from this company. I ordered paint and they sent me the wrong color. I returned it and they never issued a refund, and were unresponsive to emails. Working with my CC company to dispute the charge.

I purchased a specialized primer and needed to cancel the order. The website indicates that all returns must be prior authorized. I attempted to get authorization for cancellation one day after placing the order, well before the product shipped. The communications and customer support are non-existent, as I made several attempts both on-line and by phone with no response. Needless to say, I am stuck with a product that I can not use. Some of products this company offer are specialized; buyer beware and accept the risk of potentially wasting your money as customer support is poor.

Ordered the wrong brush size was sent to me. Tried calling and emailing many times with no response. Only heard back after threatening a charge dispute — and the response was rude. Returned the items and they kept 25% of my money, then ghosted me again when I asked why. I’ve ordered from them many times before, but this experience was unacceptable.

Unprofessional, incompetent, worst communicators. It unlikely you will get all your order regardless of what the stupid outdated website says about availability. Spare yourself the aggravation and shop elashere.

I placed an order and paid for the fastest shipping option because I urgently needed the materials. I never received any shipping updates until I tried calling them (they never answer the phone) and submitted a message through their website. Only then did they finally ship my package. It’s been eight days since I placed the order, and I still haven’t received it. They do have good prices and carry unique products, but their customer service is practically nonexistent. They don’t respond, they don’t reach out to customers unless you complain about delays, and orders only seem to move once you demand an update. I’m not sure about the size or legitimacy of this company, but they clearly lack organized operations — delayed orders, zero customer support, and poor communication. I just hope my order arrives complete and in good condition.

This company is horrible! They take forever to ship items. When I emailed customer service to ask where my order was, they cancelled it and never responded after that.