theoilbar.comReviews of theoilbar.com

​I’ve been a loyal customer for years, ordering from OH to CA, but the customer service has completely deteriorated. On a previous order, they sent the wrong items, made me take photos of the shipping label and contents, and then sent rancid oils after a two-week wait. Most recently, I was shorted half of my online order, and customer service has ignored my outreach for three weeks. Combine this with their unstable retail locations and poor staff attitudes in-store, and it’s clear they don’t value retention. It’s incredibly short-sighted to lose a long-term customer and earn a review like this over the cost of simply fulfilling an order correctly. Buyer beware.

On , I visited your location with my family, including a young child. We’ve been loyal customers for years, but this experience was deeply disappointing. The two employees showed no greeting or offer of assistance. When we selected our fragrances, one repeatedly slammed the containers on the counter while asking curtly if it was ‘good.’ When we asked for help choosing an additive to make our shea butter change colors, she responded with visible attitude, poor body language, and vague directions like ‘look over there’ instead of simply telling us which color worked. When we asked for clarification, she became defensive, raised her voice, and said, ‘I’m not acting like shit.’ The manager attempted to intervene but the employee continued talking over her, then accused us of not wanting to pay. The situation escalated so badly that, for the sake of our child, we had to cancel our purchase and leave. This level of unprofessionalism and hostility toward longtime customers, especially in front of a child, is unacceptable

My experience was great! I purchased a shampoo and a conditioner with the scent Gucci Bloom. It smells so much like the actual perfume but cheaper cost. Love this. Fast shipping.

I bought the pack of five oils of 10 ml, they managed to make a mistake and they gave me another oil instead of the one I bought (got 4 right), I contacted them, they never answered. Waste of money, the oils are not strong enough, they are heavily cut with other oils. I don't recommend.