ThemumcrewReviews of themumcrew.com

I was a fan of the spill proof cup until contact support went silent. The handle on the 2nd cup I purchased came loose & when I emailed the company, I received no response. I sent the email a few different ways over the course of a week & have not had one reply. Total disappointment in customer service.

Such a waste of money. I ordered two toddler cups with extra lids and waited around a month for them to arrive. When they finally turned up, the packaging was battered and there was an incredibly strong chemical smell as soon as I opened them. The smell alone has completely put me off using them. I bought these for my toddler, and I simply don’t feel comfortable letting her drink from something that smells that strongly, especially when I can’t be confident the materials are what they’re advertised to be. Unfortunately, they’ll be going straight in the bin, along with the money I spent on them. I definitely wouldn’t recommend these. The website and adverts make the products look much better quality than what I actually received.

Absolute nightmare—do not waste your money or time.

Disappointed with the quality I really wanted to like this cup, but unfortunately it hasn't lived up to my expectations. The quality doesn't feel as durable as I expected for the price, and I've had issues with the lid/straw after regular use. It also wasn't as spill-proof as I expected, which is especially frustrating when it's marketed toward kids.

Extremely disappointing experience! - the quality was way below what I expected and the product had a very pungent chemical smell. ABove all the refund experience made things even worse. Instead of resolving the issue promplty I was left even more frustrated and felt completely let down by the company. AS of my experience, I feel like I wasted my money here. The product quality, customer service, and way my refund was handled were all unacceptable. I am never buying again nor recommending them!

*Update* After over a week of no response Mum Crew finally responded and refunded my money and told me to keep the cups. I ordered three cups. The quality was poor. Cheap plastic, chemical smells, the wrap looked like someone did it with a Cricket. With in two days of receiving my order I initiated a return. I received immediate responses and was asked for information about my order and why I wanted to return. I provide the information and then was told someone would respond with how to return. That is when I got silence from them. I have sent three follow up emails with no response. I am going to file a dispute with my credit card if I do not hear back by tomorrow. Buyer beware, dont waste your money.

Horrible. They will just take your money. It’s been one month and we haven’t even received the order. Email has been sent. No reply. Obviously from China. Extremely bad service and they just take your money. A robbery in a way.

Took a month to arrive and when it finally came packaging badly damaged. Initially looks like a very good product and on first opening I was happy however the cup smells so strongly of chemical and no mater how often I washed it the smell stayed and made the water taste of strong chemical. I am horrified I even allowed my daughter to drink from it!! It has gone in the bin. Much safer better products out there defo avoid!