The Monitoring CenterReviews of themonitoringcenter.com

Pathetic and this is the last time I dealt with yall. Utterly horrible and disgusted and I will give you my reasons. The lady who I spoke to told me take our services and you can do spilt payments like 150cad per month. 1.You know what the guy did when he came to my house yall charged me entire full amount on my credit card. 2.now my cameras are not working 3. Whenever I call yall each and every rep ask me security questions and will put me on hold for 5 mins and than transfer me to another representative. 4. When yall send your technician no offences to anybody on working slow like Joe Biden however he wasn’t aware of wat he was doing, even im going to get old some day but lack of competence was not appreciated I just procrastinated with him entire day. 5. I can’t view my clips or nothing bout my cloud details. 6.Im never in a million yrs recommending yall to anybody. 7. Now I changed my wifi connect and entire system is down and my cameras are not working when I call yall to fix it yall just keep on transferrin and wasting my time. Thanks for nothing God bless yall Have a good one.

Worst customer service - from the MANAGER NAMED MATT!!! We are going to be out of town and our system is trouble shooting - he wants us to change our smoke detector batteries ! Not only we have very high ceilings and are senior citizens but I have told him that for more than 25 years we never had to change any batteries and maybe something else is trouble shooting - he did not care although we are going away he only wants to book a technician to come in 5 weeks time !!!!! Rude and arrogant and won’t even listen to me and insists that I should change it myself ( a senior citizen ) - Won’t even let me talk to some one who is higher than him in management so they can come sooner Don’t use this company - terrible

They installed the wrong equipment, and then tried to charge me to replace it. I was billed multiple times and overcharged for service. Price lock was promised but they increased the price. They ignore emails for months and refuse to completely fix what they’ve done. Then they harass you by phone to pay them more. They make 10 mistakes, fix 2 of them months later, and try to keep all the extra money they’ve taken! AVOID!

They do provide a great monitoring service BUT here is why they get a one star from me - they took my money, but can't provide a service and refuse to provide a refund. 1) We renewed another annual contract, but I noted to the sales person that we're going to move out of state 2) They processed our annual renewal 3) We moved to another state. I called them to move the service and was told that they don't provide the service there. I asked them to cancel our account and provide the refund for the unused service. They refuse.

One star can not go lower. Cold called me. They left an indecipherable message. I returned their call. I told them I had no idea who they were; rudely, CR said, “If we had called you [If?], we would have left a message.” “Did you listen to the message!” When I responded, I did but could not adequately hear or understand it. Nor do I have a monitoring System. CR rudely replied, “Then ignore it.” Suppose this CR represents this company; good luck to their customers!

Why are you bothering me with an impertinent message? My alarm system was just activated a few weeks ago and the message sent indicated there was something wrong with the system? Very alarming and time consuming! When I called the MC, the lady said, there was nothing wrong! Geez!

Wow what a nightmare of a company to deal with. I got alarm monitoring from them. They said we have a promotion for a 2 year deal and we can give you a better rate if you pay for 2 years in advance. So I told them that I will be moving in 2 years and will not need the alarm monitoring any more. They agreed to that and we signed a agreement with a one time payment for the 2 year contract. Then they renewed my contract and charged me a higher rate and processed the payment on my credit card without my consent. They kept my credit card info on file even after they told me they would not. This company is unethical and dishonest. They don't send you an invoice or reminder notices or any information about the renewals and just go forward with charging you every year. Horrible customer service!

Intallation was defective, alarm went off constantly, low battery warning, no way to stop the phone calls, got 100 calls. Tech came back. Said he fixed it. Still not working, got 100 more calls for same problem. Tech is supposed to come again this week. We had this alarm installed 3 weeks ago, it has never worked, we had to turn it off, totally unprotected this whole time.