Joe
Poor Experience (Boba Fett FigPin)
============= Edit 7/17/2021 I am increasing my original 1 star to 3 stars. Julio was fast to respond to the original review I left below. He made this right same day. By the next day, tracking information updated and I received the pin today (7/17). Thank you for handling this Julio. I appreciate your help and attention to this matter. I hope you are able to make some changes to prevent this from happening in the future. ============= Past experiences have been good but this experience has been much less than desirable. I ordered the LE Boba Fett FigPin. I received shipping notification and tracking on July 1. At the time of this review, it is now July 14. USPS is still awaiting the item. I have made 4 different attempts to contact support and have not received a single reply. I do not mind waiting for preorders. I understand that, especially with smaller shops, it may take longer than normal for them to receive the product and ship. I am good with that and like the peace of mind preorders give so i dont mind waiting longer. However, this Boba Fett was supposed to be "in stock" and shipping notification was sent. The customer service is seriously lacking and has provided a very poor experience.
Response from MHSJul 14, 2021
Hi Joe, I deeply apologize for the inconvenience we are well aware we are short staffed at the moment and we are in the process of hiring new team members. If you still need help with your order please reach out to me directly at [email protected] I will check what’s going on for you.