The Luxury PergolaReviews of theluxurypergola.com

First, I was very pleased that our pergola arrived within just a few weeks of order. Everything was very well packaged and everything was there. It's clear that there was attention to quality control in the preparation and shipment of our pergola, which is a custom size. There were more than enough screws, caulk and touch up paint. Customer service was excellent: Chase Bess was very responsive and supportive whenever I had a question. The first thing I asked for before starting assembly was a schematic drawing of the post layout. Chase provided that within a few hours and it proved to be invaluable. Having that allowed me to place the six posts for an 8x30 pergola PERFECTLY. I suggest you provide that for all your pergolas. I really like the structure of the posts; they are of high quality and very structurally sound. The biggest challenge was the placement of the 30' beams, composed of two 15 foots sections joined in the middle. Despite your claim in a video that the two sections can be joined and then put in place, that proved to be COMPLETELY UNTENABLE because the connection is just not sufficiently rigid. We ended up raising the two 15 foot sections separately, connecting them while resting on top of the middle post and then turning the assembly 90 degrees to fit into place. Also, while it's apparent once assembled it was not obvious at first that the 30 foot pergola is essentially a combination of two 15 foot pergolas, and that each should have its own gutter drainage point. The company has put a lot of effort into producing instructional videos, which are helpful. Nonetheless I think a printed "tip sheet" would be helpful as a ready reference that could provide things like the following: - a list of screws and where they are used - a drawing of the corner assemblies - pointer that on composite pergolas each section gets its own drainage point - schematic for post placement based on pergola size I am happy to recommend Luxury Pergola company and product.

When I called for a price Patric said they were 4 Weeks out .. He talk me into the purchase it .. one day later he tells me he can ship it out the next Tuesday.. okay great .. We put it up and some wires were off the module so I called him Saturday and sent me the instructions where the wires went in that conversation he asked me if I got a email . I said I didn’t look ..I would be getting money back because they are giving rebates back ..we we’re installing the base molding and the little aluminum L brackets broke very poorly designed… I called him to get more and I asked if they put my credit on a card or are they sending me a check …. He said he got me confused with someone else .. he lies …

A product is only as good as the service behind it. Delivery was a nightmare. I was told I had to unload the 16000 lbs from the truck. I have yet to find an installer. The one recommended by salesman showed up and knew nothing about installing this particular pergola. Story not over since it is not up yet. I suggest you have everything lined up especially the delivery ahead of time. The video support is great but you still need the people to do it.

I could not be more pleased. I am sitting under our 12x12 pergola as I write this review. We use it everyday. Patrick was a great help throughout the process. Answered so many questions. The pergola is extremely solid. And loos great on our deck. Will probably add a sunscreen in the future. Could not be more pleased.

The pergola is fantastic. Easy to assemble. Cons. Missing 2 anchor bolts had to make a store run to finish that part. The directions are good but need a little more detail. Did not see detail on attaching the crown trim. Figured it out. The delivery was OK, the driver pulled onto my neighbors grass and tore it maneuvering to back into my driveway. I owe them some repair work.

When I started looking at Pergola's for my home there were so many to shop from. I then came across Luxury Pergola doing a Google search. There was no comparison that the others offered that could measure up to Luxury Pergola. The wind threshold, the snow load, etc. So I watched the video that was so well explained for installing. I then called and spoke to Brendon on one occasion and Chase on another occasion who gave me detailed info. So when it was time to call and make a purchase I spoke to Patrick Hill. Patrick helped me with choosing the right Pergola for my geographic area. I wanted to get the Magnum or at least the Luxury. Patrick said he would be happy to sell me the higher cost one but explained the difference in them between the 3. When it was done I purchased the Pro since the others would be for bad weather areas (hurricanes, tornadoes). Patrick did tell me that I could put deeper anchors in but that 3 inch were fine. He told me the brand of anchor and I purchased the 6 inch locally just so I would feel better myself. When it was time to deliver to me Patrick let me know when the truck was leaving and an ETA since I was their first stop. It was an easy unload by myself and the driver which only took 10 or 15 minutes. Then came the install. I hired some local contractors and although they watched the video on how to install both them and myself had a couple questions. So I called and texted Patrick during installation and he had the answer right away along with any suggestions. As the crew worked into the late afternoon Patrick was leaving work to go golfing and was still speaking to me on his way. Patrick then told me to call or text with any other questions and he would answer me while out on the golf course. Luckily I did not have any more questions and Patrick was able to enjoy himself. I can't say enough about the whole team at Luxury Pergola. But, Patrick was head and shoulders above any customer service experience that I have ever encountered. Thank you very much. Also, the contractors who installed the Pergola said that they have installed a bunch of Pergolas but this was the nicest and more sturdy than anything they have seen or installed.

Very satisfied with the product will stand up to the elements, strong winds that you get off of Lake Surface and sometimes heavy snow loads. Great installation video.

Great staff. Great product. Delivery on time.