The Luxe NomadReviews of theluxenomad.com

Absolutely appreciate the super helpful and valuable responses from Snow Mon and Niro. We were considering various alternatives, but because of them both, it was very easily decided amongst my group to go with NISADE’s property. Their responses were fast, relevant, assuring and informational. Before even the trip has started, we already feel that this is going to be a very positive experience for us.

I would like to share an excellent reservation experience and follow up that handled by Gracie Acdal. Despite my reservation was made 9 months before visiting, she has done a great job that made the trip awesome. Since this my son’s birthday trip, she offered something special that I didn’t even request proactively . The wonderful experience has been started before I pack my bag. I am grateful and much appreciated. Can’t wait to visit Vale.

Excellent! Clear, transparent, and honest from start to finish. An Nguyen, my customer service rep, was outstanding. She is an excellent communicator, is extremely responsive, and is very pleasant too.

So far so good. Gracie has been very helpful for what will be our 3rd trip to the JPow mecca of Hokkaido.

Amazing customer service by Gracie, thank you for your patience in answering all my questions with clear replies.

My interaction with An from Nisade has been a fantastic & easy experience. An has been professional, helpful and super efficient. Much appreciated. Thanks Stuart

I had an excellent experience working with the NISADE Guest Experience team, especially Joda. Their responses were always incredibly prompt, professional, and detailed. Every question I had was answered thoroughly, and they took the time to think through every aspect of my trip, making the entire planning process smooth and stress-free.

We booked 3 nights stay at Kozue Niseko with Nisade and I must say the support by the team was amazing. After a few days post booking the property for our stay, I realised they adjusted the price for each night to a slightly lower rate. I emailed them to confirm that and asked if they could honour the lower rate for my stay since it was only a few days ago when I booked the property. Gracie from Nisade reservations responded within 24hrs and offered to adjust my room rate to match the current lower rate as a one time goodwill gesture. I understand this is sincerely out of goodwill and I truly appreciate the gesture! Also on other requests like airport transfer, they responded rather promptly and I’m already enjoying their stellar service even before I started my holiday. Thank you team Nisade!