The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad reviews

Showing 413 reviews with 5 stars · Clear filters

Maggy F.
Nov 9, 2025
10/10 would stay at Luxe Nomad Hotels!
Jessica Batubara was the customer service representative who helped me book the perfect accommodation for my honeymoon. She was very helpful in sending a handful of different options in a variety of pricepoints and was so quick and timely in responding to any requests I had. I also requested information about ski/snowboard rentals and she immediately put me in contact with the gear shop they work with to get our bookings confirmed. This was such a fabulous first touchpoint of our trip to Japan and she was so helpful!
Response from The Luxe NomadNov 9, 2025
Dear Maggy Firstly congratulations on your wedding and thank you for choosing to book your honeymoon with us! We're glad to hear Jessica took good care of you and made it easy to book everything (planning a holiday should feel like one too:). Wishing you the best trip and of course lots of jaPOW - which is looking great at the moment as it is snowing already. Many thanks The Luxe Nomad team
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Zunian L.
Nov 8, 2025
Had a great experience with Gizelle
Had a great experience with Gizelle. Clear communication and follow up.
Response from The Luxe NomadNov 9, 2025
Dear Zunian Thank you for your review of Gizelle! Glad she took good care of you and followed up - we always want to ensure everything is organised to a tee :) Safe travels, The Luxe Nomad team
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Michael F.
Nov 1, 2025
Great Customer Service
I have received a. first rate service from my customer service consultant Lyndy Cu in organising various transportation requirements and lift passes. Lyndy also picked up an error I had initially made on one leg of the transfers and was able to resolve it.
Response from The Luxe NomadNov 2, 2025
Dear Michael, Thank you for the lovely review and glad Lyndy took detailed care of your trip! It can definitely be challenging organising everything in detail in Japan. We hope you have an amazing trip :) The Luxe Nomad team
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Daniel S.
Oct 24, 2025
Excellent service provided by both Snow…
Excellent service provided by both Snow and Gracia with passion. Prompt, preofessional, and competent. One could not have asked for more.
Response from The Luxe NomadOct 24, 2025
Dear Daniel, Happy to hear that Snow and Gracie took good care of you! We hope you have a lovely trip and if you need any other assistance please reach out to the team :) Our best, The Luxe Nomad team
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Kathleen W.
Oct 21, 2025
Great experience
Gizelle was very proactive and attentive.
Response from The Luxe NomadOct 22, 2025
Dear Kathleen, Thank you for your lovely review and great to hear Gizelle took prompt care of you :) Safe travels, The Luxe Nomad team
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Sumi
Oct 15, 2025
A big shout out to the very friendly…
A big shout out to the very friendly and lovely Ms Jessica Batubara who has helped arrange my booking for a 2 bedroom residence! You have certainly been very helpful and made our holiday plans smoother and sweeter. We are very appreciative of your kind assistance and prompt replies to sort out our room bookings. Here's wishing you Happy Holidays ahead!
Response from The Luxe NomadOct 16, 2025
Dear Sumi, Thank you for your kind review of Jessica - she's on a roll this week with many great reviews from guests :) We are happy to hear she took good care of you and we wish you the most amazing holiday! Our very best, The Luxe Nomad team
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YYGN
Oct 14, 2025
This will be my second stay at this…
This will be my second stay at this hotel, as I had a wonderful experience last year. I made my reservation quite early this year, and later adjustments were greatly assisted by Jessica. Overall, this is a truly warm and welcoming hotel.
Response from The Luxe NomadOct 16, 2025
Dear YYGN, Firstly welcome back! And secondly thank you very much for your review of Jessica. We hope you have a wonderful time (again)! Safe travels, The Luxe Nomad team
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Sebastien K.
Oct 14, 2025
Gizelle Rondero was a fantastic guest…
Gizelle Rondero was a fantastic guest executive helping us throughout with any queries we had and proposing alternatives and finding solutions on many topics related to our stay in Niseko.
Response from The Luxe NomadOct 16, 2025
Dear Sebastien, Thank you for your lovely review of Gizelle! We're glad to hear that she was able to help you with everything to do with Niseko and look forward to welcoming you to our (soon to be) snowy mountain :) Travel well, The Luxe Nomad team
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