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The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

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The Luxe Nomad

TL

The Luxe NomadReviews of theluxenomad.com

5.0421 reviews
Hotels

TLThe Luxe Nomad5.0

Reviews421 About Contact

Overall score

5.0 out of 5

Excellent

Average of 421 reviews

Distribution

5★98%
4★1%
3★0%
2★0%
1★0%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

theluxenomad.com
[email protected]

About The Luxe Nomad

The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.

The Luxe Nomad (theluxenomad.com) has 421 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.

Also known as: theluxenomad.com
Website: theluxenomad.com
Category: Hotels
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Luxe Nomad reviews

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Jason S.
Dec 22, 2025
Niseko ski trip experience
Gizelle Rondero Was a delight to work with. She organised all our quotes in a timely manner even when we changed some items. We organised our whole trip to Niseko including transfers, ski equipment and lift passes for 7 people. Heading to Japan next week and looking forward to it.
Response from The Luxe NomadDec 23, 2025
Dear Jason, Thank you very much for your review and great to hear Gizelle took good care of you. We hope you have the most amazing trip (plus we hear there's a snowstorm this weekend!) and wish you and your group a great New Years break. Many thanks, The Luxe Nomad team
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Surferboy L.
Dec 21, 2025
Diane is prompt and very helpful
Diane is prompt and very helpful
Response from The Luxe NomadDec 23, 2025
Dear Lau, Thank you for your 5 star review! Diane is indeed very quick on her feet (and keyboard:). Happy Holidays, The Luxe Nomad team
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Alana
Dec 19, 2025
Amazing Customer Service
Lyndy Cu went over and above to assist with my complicated travel bookings, highly recommend for booking quality travel services.
Response from The Luxe NomadDec 21, 2025
Dear Alana Great to hear Lyndy went above and beyond for you! Safe travels, The Luxe Nomad team
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Karl D.
Dec 18, 2025
The Luxe Nomad's Personalized & Prompt Service
Lyndy Cu of The Luxe Nomad was phenomenal in assisting me with booking our ski vacation to Niseko. This is our first visit to Japan and Lyndy was there every step of the way throughout the planning and booking process. Whether this is your first visit or a return visit, I highly recommend using The Luxe Nomad.
Response from The Luxe NomadDec 21, 2025
Dear Karl, Thank you for your lovely review and how exciting - your first trip to Japan! We are so happy to hear Lyndy took excellent care of you and hope you have the most amazing trip. Travel well, The Luxe Nomad team
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Christine
Dec 18, 2025
high standard service
Joda has been extremely helpful in organising our stay at Fenix Furano before we arrive. She has been helping us with the restaurant bookings/ transfer from the airport. We are extremely happy with the service. Highly recommended.
Response from The Luxe NomadDec 21, 2025
Dear Christine Glad to hear Joda has been very helpful with everything from transfers to restaurants (a very important part of one's trip!). We hop you have a fantastic time in Furano and enjoy the snow, as well as some of the amazing local attractions like the famous Blue Pond. Our best, The Luxe Nomad team
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rick F.
Dec 17, 2025
Perfect Service
Perfect Service! helpful advice! wonderful follow up! Thank you!
Response from The Luxe NomadDec 17, 2025
Glad to hear this - thank you Rick! The Luxe Nomad team
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ovld
Dec 17, 2025
Superb to plan a whole trip
Kammelle Labitan - was our coordinator to winter Niseko skiing and she did a fantastic job! Recommendations were spot on. Compiled all the bookings into a final email without us asking. And when we needed urgent assistance, she was available just in time. Thanks to Sharmaine and Joy also. All of you are doing a great job. Luxe Nomad is the way to go!
Response from The Luxe NomadDec 17, 2025
Dear OVLD, We're so happy Kammelle did a great job taking care of you and organised everything perfectly :) And that Sharmaine and Joy were quick as well. Thank you so much for the 5 stars! We really appreciate it. Travel well (and often), The Luxe Nomad team
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Lisa C.
Dec 14, 2025
Helpful and knowledgable
Helpful and knowledgable! Made the prep so much more efficient.
Response from The Luxe NomadDec 16, 2025
Dear Lisa, Great to hear this! The devil is in the details as they say :) Have a lovely trip! The Luxe Nomad team
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