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The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

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The Luxe Nomad

TL

The Luxe NomadReviews of theluxenomad.com

5.0421 reviews
Hotels

TLThe Luxe Nomad5.0

Reviews421 About Contact

Overall score

5.0 out of 5

Excellent

Average of 421 reviews

Distribution

5★98%
4★1%
3★0%
2★0%
1★0%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

theluxenomad.com
[email protected]

About The Luxe Nomad

The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.

The Luxe Nomad (theluxenomad.com) has 421 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.

Also known as: theluxenomad.com
Website: theluxenomad.com
Category: Hotels
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Luxe Nomad reviews

Showing 413 reviews with 5 stars · Clear filters

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Maddie
Feb 5, 2026
Fantastic customer service
Absolutely fantastic customer service from Jan. He has been quick to respond to all our inquiries and organised all our activities and made our adjustments efficiently ! Thank you so much Jan for helping make our stay as smooth and comfortable as possible.
Response from The Luxe NomadFeb 12, 2026
Dear Maddie, Thank you for your kind review and happy to hear Jan was quick to take good care of you! We hope you have the most amazing trip and enjoy all the experiences :) Our best, The Luxe Nomad team
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lukeflive.ie
Feb 5, 2026
Gizelle Rondero helped me from start to…
Gizelle Rondero helped me from start to finish with completing my booking. She responded to all my queries in a timely manner. Very straightforward process in respect of handling all my requests and finalizing my itinerary.
Response from The Luxe NomadFeb 12, 2026
Dear Luke, Thank you for review and great to hear Gizelle helped you from start to finish! She knows Niseko inside out and is a whizz with our ski bookings :) Have a wonderful trip! The Luxe Nomad team
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Jason
Feb 1, 2026
Professional,Patient experience
When our family encountered an unexpected situation that led us to cancel our trip, we requested assistance from NISADE to help cancel all of our arrangements. Despite not having purchased travel insurance for cancellations due to such incidents, Niro from GE and Jessica from RES were extremely professional and patient in assisting us. In the end, the issue was perfectly resolved.
Response from The Luxe NomadFeb 12, 2026
Hi Jason, We're so sorry to hear you had to cancel your trip, that must have been very stressful and disappointing. But we're glad that the team helped find a solution for you :) We hope we can welcome you one day in the future. Our best, The Luxe Nomad team
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Sophie
Jan 25, 2026
Exceptional customer experience prior…
Exceptional customer experience prior to us arriving. Made the process very seamless and even arranged airport transfers and accommodated all our requests. Highly recommend!
Response from The Luxe NomadFeb 12, 2026
Dear Sophie Thank you for your 5 star review! We're glad the experience went well and we hope you have the most amazing stay with us. Safe travels The Luxe Nomad team
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Simone B.
Jan 24, 2026
Highly efficient and helpful with…
Highly efficient and helpful with responses to email enquiries regarding future visits. Gracie went above and beyond with her willingness to assist and advise. Thank you.
Response from The Luxe NomadJan 25, 2026
Dear Simone Thank you for your review and wonderful to hear Gracie went above and beyond to assist :) We hope you have the most amazing trip and that we get to welcome you back again. Safe travels, The Luxe Nomad team
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aili_mhotmail.com
Jan 24, 2026
Excellent Service !
Just want to express my appreciation to Ms Jessica Batubara for her excellent handling of my reservation at Maples Niseko. Prompt, courteous, understanding she went the extra mile with her service. I cannot speak more highly of her. Thank you Jesicca.
Response from The Luxe NomadJan 25, 2026
Dear Aili Thank you for your review and glad to hear Jessica did a great job with your booking at Maples. She's a wonderful member of our team who always goes the extra mile. Wishing you a fantastic holiday, The Luxe Nomad team
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Daisy T.
Jan 17, 2026
A wonderful second time stating staying at Niseko Kyo
This was my second time staying at the Niseko Kyo and it was absolutely brilliant. Diane was incredibly helpful making sure all bookings and rentals had been arranged - from ski lessons to restaurants and suggesting activities for my kids. Skiing holidays are wonderful and fun for families but a lot of organising goes into them, Diane made that experience pain free!
Response from The Luxe NomadJan 18, 2026
Dear Daisy Thank you for your lovely review and glad to hear you had a great second stay at Niseko Kyo! Diane is always so helpful - we are happy to hear she made planning the holiday; easy :) We hope to welcome you back again, as the saying goes "Third times a charm!". Our best The Luxe Nomad team
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Stan
Jan 15, 2026
Excellent customer service
Joda has been absolutely fantastic in supporting all of our groups planning, reservations and answering all our questions very quickly and thoroughly. Couldn't be happier with her responsiveness and overall support.
Response from The Luxe NomadJan 18, 2026
Dear Stan, Thank you for your kind review and glad to hear Joda took good care of you and was quick to revert. We hope you and your group have a wonderful stay with us! Safe travels The Luxe Nomad team
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