TheluckydateReviews of theluckydate.com

Response from TheluckydateMar 20, 2023

Dear Roy, We're sorry to learn that your experience of the usage of our platform has fallen short of the level you deserve. Please, take into account that we are a premium dating platform and we do not tolerate any scam activity. Thus, we're working hard to prevent prevent it from happening by verifying our users and creating a safe and secure space for communication. For that, we carefully approve validated members to be registered on our website. We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred. Moreover, we would like to notify that you may exchange the contact information with any member with both parties' agreement after getting to know well each other and passing profile verification. However, it will be definitely the right solution to discuss with members of your choice directly the most convenient platform and communication channel they want and are comfortable with. To sum up, we are available for our users 24/7 and ready to help with any issue that may occur on the platform. Please get in touch with our Support Team at [email protected] so we could help you in case any further clarifications required. We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Best regards, Support Team the Lucky Date

Response from TheluckydateMar 15, 2023

Dear Sir, Thank you for taking the time to share your feedback! Please, kindly note that we verify our members by asking them to provide their valid documents to ensure that all communication occurs only between real people to whom the profiles belong. The Internet environment is not that secure space for sharing personal information with people who you barely know and in order to protect our member's privacy and prevent any scam/fraud activity on the website we considered a reliable option for our customers' safety called "Contacts Exchange". Please, reach us via [email protected] and we would be glad to share more details regarding this option. We are always here for you and you may always reach us via support@theluckydate if any clarifications needed! We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Best regards, Support Team The Lucky Date

Response from TheluckydateMar 6, 2023

Dear Sir, Thank you for taking time to leave your feedback. At the given moment, there are some free options on the website: for example, you can easily browse profiles and view photos posted on them. Further on, you would need to become a premium member and purchase one of the subscription plans available. It's surely possible to choose among various offers, including trying the cheapest ones in order to get to know our project at how it really works. We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred. Moreover, we carefully approve all members to be registered on our website. All members join the website on their own decision, and if you do not feel comfortable talking with a specific member, you may always restrict access to your profile. We make sure that there are no bogus profiles, and that the member you look at in the profile pictures is the one you are corresponding with. If you are having any difficulties in using the website or want to receive some clarifications, please reach us via [email protected]. We are available 24/7 for our members! We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Best regards, Support Team The Lucky Date

Response from TheluckydateDec 1, 2023

Dear Kassaye Tesemma, Thank you for reaching out and sharing your concerns with us. We understand the importance of accessibility for users in various regions, and we appreciate your feedback. We want to clarify that our platform does prioritize user convenience, and we are actively exploring additional payment options to better accommodate our diverse user base. At the moment, you can make a payment using Visa, Mastercard, Amex, Discover, Maestro credit, or a debit card. Please keep in mind that your card should be eligible for both international (worldwide) and online purchases. There are some cards that we cannot accept though: gift cards for specific shops (Walmart, Starbucks, Staples, etc.) gift cards for online stores (Apple, Google, Steam, etc.) To enhance your experience and address your concern about credit card availability in your country, we are actively working on expanding our payment options. Our goal is to provide more inclusive methods to ensure that users worldwide can access our services conveniently. You can easily browse profiles and view photos posted on them for free. To lead communication on our platform you would need to become a premium member and purchase one of the subscription plans available. It's surely possible to choose among various offers, including trying the cheapest ones to get to know our project at how it works. We appreciate your understanding. In the meantime, our Support Team is available 24/7 to assist you with any concerns or questions you may have. Please feel free to reach out to them at [email protected] for further assistance or clarification. Your feedback is instrumental in helping us improve, and we are committed to ensuring that The Lucky Date remains a user-friendly and accessible platform for all. Best regards, The Lucky Date Support Team

Response from TheluckydateApr 4, 2023

Dear Tony, Thank you for sharing your feedback with us regarding your experience on our website. We would like to address your concerns and assure you that we take all accusations of fraudulent behavior very seriously. We want to emphasize that our website is a genuine platform for individuals who register and use it at their own discretion. We pride ourselves on our strict verification process that requires members to provide valid documentation to ensure that only real individuals are communicating with each other through their profiles. We must emphasize that the decision to share contact details is solely up to the individual member. We do not have any influence on this decision and encourage members to communicate directly with each other to determine if they would like to share contact information. Regarding your concerns about the behavior of other members on the website, we must clarify that we do not have any control over how they conduct themselves or what they send to other members. We recommend that if you encounter any suspicious behavior, you report the member to the website via special option. Furthermore, we would like to assure you that we have a customer support team available to assist you with any concerns or doubts that you may have. If you need any assistance or have any questions, please do not hesitate to contact us at [email protected]. Thank you again for your feedback, and we hope to continue to provide you with a positive experience on our website. We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Best regards, Support Team TheLuckyDate

Response from TheluckydateFeb 27, 2023

Dear Ben, Thank you for taking time to leave your feedback about TheLuckyDate website! Please, kindly note that we do not charge per message and there are plenty of ways to use the website for free. If you reach us via [email protected], our customer support team would be glad to guide you in details on how the website works. On the website we ask our members to validate their profiles, and that way making sure that all members join the website on their own decision. We have never scammed anyone and we review every complaint individually. In case the investigation results confirm the violation of the rules, such users will be banned on the site. Please, contact our support team via [email protected], which is available 24/7 and we would be glad to assist you or guide you on any question. We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Best regards, Support Team The Lucky Date

Response from TheluckydateFeb 6, 2023

Dear Pit, Thank you for providing the feedback! We are happy to hear that you are enjoying the platform! We will continue to do our best to constantly better your experience! If any assistance is required, please don’t hesitate to reach out to us to [email protected] Sincerely, Support Team TheLuckyDate

Response from TheluckydateFeb 6, 2023

Dear Fer, Thank you for taking the time to share your feedback about our platform. We are sorry to hear that your experience using our website did not meet your expectations. We understand that when it comes to online interactions, there is always a risk of encountering individuals who may not be genuine. To address this concern, we have implemented various measures to ensure the authenticity of our members. Hence, we carefully ask our members to verify their profile, and users who have provided verification documents to confirm their identity are labeled as validated users. We have a diverse community of members who use our platform for different purposes, such as communication, friendship, and relationships. However, we cannot control how individuals choose to utilize our website or any other social media platform, as it is their personal choice and right. We want to assure you that we take any issues or concerns seriously. If you have encountered any problems on our website or have concerns about specific members, please do not hesitate to contact us at [email protected]. We would be more than happy to investigate and address the matter. Thank you for your feedback, and we appreciate your willingness to share your experiences. We strive to continually improve our services and provide a positive user experience. We would also greatly appreciate it if you decide to review the feedback and rate us higher. Looking forward to your reply! Sincerely, The Support Team TheLuckyDate