The LaundressReviews of thelaundress.com

I discovered the Laundress products at the beach. I had worn a new white shirt with fresh heavy spray tan on a walk. I thought it was ruined. A store there Beau, had the sport detergent. I bought it hoping it would take out. It had to SOAK but it all came out. I have since purchased the regular detergent , the detergent for whites, stain remover and the fabric conditioner. I love them all. I could go into detail of the clothes that the stain detergent has saved. It smells lovely and doesn't take much detergent to get items clean. I highly recommend the Laundress products.

Horrible customer service. I received a damaged order and can’t get through to anyone at the company by phone or chat even though the website says they open at 9:30. The phone line says they open at 9:00am. I started calling them at 10:30am est. I left a message on their site and it says they will get back to me in 4-5 DAYS. I can’t even upload pictures I took of the damaged items. For a company that was temporarily shutdown for having all their products recalled, they should at least be able to help the customers that came back. Good product, terrible company. NEVER AGAIN .

As a longtime patron, I am thrilled to say the updated formulas are beautifully crafted and maintain The Laundress tradition of elevating the laundry and home-care cleaning experience. The results of each product (Detergents, Fabric Conditioners, Stain Removers, and all the Home-Care items.) more than exceeded my expectations!

I had over $100 worth of Laundress brand products that were recalled for having bacteria. I received a check for $20 from a 3rd party handling this disaster. I’ve emailed the company several times and no response. Mistakes happen. Poor customer service is a choice.

Same problem, as others. No refund has been processed till today. I sent all pictures and claims at the beginning of the recall and no response, after resending with all documents they say some documents are missing then I sent again with all necessary documents as asked and.... no reply. This circle is going on and on and no refund. Why are they claiming to refund the products, when they actually don't. I have more then 50 products involved in the recall and it took some time for all the pictures and numbering the bottles. Did anybody ever got their money back?

They won’t respond to my refund due to the recall. I have reached out to them For almost a year!

Good heavens! My experience is the same as others regarding The Laundress recall refund. I submitted my information on 11/22/22 and have yet to receive a refund. Subsequent emails over the past 8 months to the company told me “a check is in the mail”, “we don’t have your name and address” and “you need to submit photos of the product codes and valid receipts.” Based on my experience, I don’t know how The Laundress expects to have any brand loyalty/trust in their products ever again.

Purchased two Laundress fabric sprays which were subsequently recalled due to health concerns. Despite contacting the company multiple times to request a refund, they never replied.